Head of Maintenance

The Estates and Facilities Department is responsible for managing a diverse and complex portfolioacross the university's estate. The main campus, located in New Cross, London Borough ofLewisham, spans approximately 16 acres and comprises around 80 buildings. These include a mix ofVictorian Grade II listed buildings, repurposed domestic properties now used for academic andoffice purposes, post-war utility structures in need of redevelopment, and modern state-of-the-artfacilities. The department also oversees nearby halls of residence and studio spaces, as well as the20-acre Loring Sports Ground in Sidcup, located 12 miles from the main campus.With a Gross Internal Area (GIA) of approximately 80,000 square meters, the Estates and FacilitiesDepartment faces a variety of responsibilities, including:

• Strategic estate planning and development
• Management of capital projects, minor works, and refurbishments
• Building and grounds maintenance, including compliance with statutory regulations
(SFG20 and best practice guidelines)
• Infrastructure and space management
• Energy, carbon, and environmental management
• Facilities services such as cleaning, portering, security, reception, and mail services
• Health and safety management
• Catering and conference services
This role requires ensuring the effective, safe, and sustainable management of the university's estate,while delivering high-quality facilities and services that meet the needs of staff, students, and visitors.While the position demands a high level of responsibility, it is important that the successful candidateis fully committed to attending the site when required and is prepared to work outside normal hourson occasion to manage urgent or critical operational issues. This dedication is essential for ensuringthe smooth, efficient operation of the university's extensive and complex estate., The Head of Maintenance at Goldsmiths University is responsible for leading and managing all aspectsof the university's maintenance operations. This includes ensuring the optimal functioning, safety, andsustainability of campus facilities. The role demands a strategic approach to maintenance planning,resource management, and the continuous improvement of maintenance processes to support theuniversity's mission and goals., 1. Leadership and Management: o Lead, mentor, and manage the maintenance and grounds teams, including skilled trades, technicians, and support staff., o Develop and implement a comprehensive maintenance strategy aligned with the university's objectives. o Ensure compliance with health, safety, and environmental regulations. o Promote a culture of safety, quality, and performance excellence within the team. 2. Operational Oversight: o Oversee daily maintenance operations, including preventative, corrective, and emergency maintenance tasks. o Manage maintenance budgets, allocate resources efficiently, and track expenditures. o Develop and maintain a robust system for work order management, ensuring timely and effective responses. o Coordinate with other departments to ensure maintenance activities are aligned with academic schedules and events. 3. Planning and Development: o Conduct regular inspections and assessments of campus facilities to identify maintenance needs. o Create and implement long-term maintenance plans for buildings, infrastructure, and equipment. o Collaborate with other departments and stakeholders to coordinate maintenance activities and minimize disruption. o Collaborate closely with the capital projects team to ensure a unified and consistent strategy for plant and fixtures on major projects, while also coordinating and executing small-scale improvement works across the estate. 4. Quality Assurance: o Develop and implement maintenance standards and procedures to ensure consistent delivery of high-quality service. o Monitor performance metrics and implement improvements to enhance maintenance efficiency and effectiveness. o Oversee contractor work to ensure compliance with university standards and contractual agreements. o Perform quality checks and audits to ensure all maintenance work meets regulatory and university standards. 5. Sustainability and Innovation: o Promote sustainable maintenance practices and energy-efficient solutions. o Stay updated with industry trends and advancements to incorporate innovative maintenance techniques and technologies. o Spearhead sustainability infrastructure enhancements and drive Scope 1 & 2 carbon reduction initiatives across the built environment.3 Goldsmiths, University of London, New Cross, London, SE14 6NW o Implement programs to reduce energy consumption and improve the environmental o footprint of campus facilities. 6. Communication and Reporting: o Provide regular updates and reports to senior management on maintenance activities, issues, and performance. o Foster a collaborative environment through effective communication with staff, faculty, and students. o Develop and maintain strong relationships with external vendors and service providers. o Prepare detailed maintenance reports, including budget forecasts, project timelines, and performance analyses.


• Proven competencies in electrical and mechanical systems, with practical experience in
maintenance operations.
• Significant experience in maintenance management, preferably in a higher education setting.
• Good understanding of legislation and regulations within maintenance operations, including
health, safety, and environmental standards.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Strong knowledge of building systems, infrastructure, and maintenance best practices.
• Excellent organizational and problem-solving abilities, with a strategic approach to managing
resources.
• Proficiency in maintenance management software and tools, with the ability to analyse data
and generate reports.
• Strong project management skills, with experience overseeing complex maintenance projects
from inception to completion.Personal Attributes:
• Strategic thinker with a proactive approach to problem-solving.
• Strong interpersonal and communication skills, with the ability to build effective working
relationships.
• Ability to work collaboratively in a diverse academic environment, promoting teamwork and
cooperation.
• Commitment to continuous improvement and professional development, staying current with
industry trends and best practices.
• High level of integrity and accountability, with a commitment to delivering high-quality
maintenance services., Degree level or qualification or equivalent. I, A, R GCSE or equivalent in English and Mathematics I, A, C Qualified Engineer (in an appropriate area) A, C, R Desirable Criteria 1 - Qualifications BIFM Management course or equivalent. C Essential Criteria 2 - Experience Proven experience in this area of work with building maintenance. A, I Experience of creating a 'safety culture' within an Estates and Facilities Team. Experience of working in a maintenance and repairs environment. A, I Experience of communicating to external contractors. A, I Experience with Energy Sustainability working with cross spectrum of carbon, waterA, I and waste, including the management of carbon reduction schemes. Experience of working with PV. Experience of using computerised maintenance systems. A, I Experience of working with a mixed range of building types that form the UniversityA, I campus. Experience of the production of specifications and drawings for tendering processesA,I and for the management of building projects. Experience of working within the Higher Education Sector of similar public sector A, I environment. Essential Criteria 3 - Knowledge Familiar with building maintenance, repairs, installations and plant in large buildings. A, I, Knowledge and understanding of the applications of Health and Safety Management A, I principles including the current IEE Regulations. Using IT systems to manage work allocations and recording outcomes. Eg Microsoft A I office, outlook, excel and word Of BMS systems and how to use them to maximise efficiency and savings. A, I Of regulations surrounding asbestos. A, I, C Of L8 Legionella awareness and control. A, I, C Desirable Criteria 3 - Knowledge Health and Safety compliance along with COSHH. A, I Familiar with working at Height, IPHAF and PASMA. A, I, C Essential Criteria 4 - Skills Good oral and written communication skills and the ability to communicate with a A, I wide range of people. Desirable Criteria 4 - Skills Clean Driving Licence. A, I Ability to read and design drawings and specifications and undertake the productionA, I of drawings as required. Essential Additional Attributes Ability to work unsupervised. A, I Ability to work effectively as part of a team. A, I Quality and service focussed. A, I

If you choose to work with us, you'll become part of a learning organisation dedicated to bothprofessional and personal growth, supported by a comprehensive and innovative staff developmentprogramme.You'll also benefit from regular lunchtime and evening talks, seminars, performances, and annualperformance and development reviews.Our additional benefits include:
• Competitive salary
• Working in Zone 2 with excellent transport links and interest-free travel-to-work loans
• Generous annual leave entitlement plus extra closure days at Christmas and Easter
• Membership of USS or LPFA pension scheme, depending on grade
• Access to exclusive discounts, including high street retailers
• Maternity, paternity, and adoption leave and pay, along with a tax-efficient childcare
voucher scheme6 Goldsmiths, University of London, New Cross, London, SE14 6NW
• Contractual sick pay provision
• Free eye tests
• Wellbeing initiatives, including the Chaplaincy and Staff Choir
• On-site dining facilities
• Access to University of London facilities, including Senate House Library