Head of Online Fulfilment

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That's why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support. Tesco Online is the biggest Online grocer in the UK and one of the largest in the world. Our Fulfilment Operation is fundamental to supporting the success of Online, and the greatest lever in achieving our profitability objectives. This role is passionate about the overall development of our Grocery Home Shopping operation. As a Head of Fulfilment Development, you will translate strategy into action, performing plans brilliantly and working collaboratively and cross functionally with multiple partners. You will typically lead multiple projects or be a subject matter authority. The role has regular exposure to senior customers across Fulfilment, Online and Technology functions. Working within an agile set up, this role would suit someone who is comfortable working collaboratively and cross functionally to lead Online Fulfilment Development. Whether that is identifying our Fulfilment strategy for the future or delivering groundbreaking operating model development in our Fulfilment operation, the role is varied and dynamic. You will be responsible for

• Ensuring Tesco project management principles are followed including partner management, set up/organisation of the programme, budget set up/controlled with cost savings delivered and communicating with/motivating squad members.
• Ensuring clear definition of the programme and scope from the start, ensuring the programme always remains on track and in scope.
• Allocating resource and engaging with relevant subject matter experts, leading and motivating them to contribute to the delivery of the programme.
• Running risk and issues, setting up and leading a clear governance programme.
• Handling interdependencies and any potential conflicts, working with others to deliver the programme objectives/scope and for the good of customers, colleagues & planet.
• Designing a clear implementation programme, working with the people and communications teams as required.
• Monitoring progress of delivery and updating team members including business leaders on the deliverables.
• Achieving great results by inspiring, engaging and leading others; you make our customers and colleagues feel valued.
• Taking ownership of processes and systems, making sure they are effective and efficient; you spot issues and swiftly find the best solutions.
• Being flexible in your approach, you can handle various projects and programmes of work across different areas within Online.
• Closing programmes down once complete and completing a post implementation review, to understand the lessons learned, sharing these with partners and ensuring continuous improvements on 'the what' and 'the how' is in place.
  
  Experience of performing a full programme lifecycle
• Strong strategy and proposition development as well as analytical skills
• Ability to liaison critical thinking and pragmatic implementation
• Advanced project/programme leadership skills
• Strong communication and storytelling skills (written and verbal), Retail operations
• E2E Project Management experience including management of a complex network of partners
• Experience working in or delivering projects in a Fulfilment environment.
• Budget management and commercial competence
• An inquisitive outlook and growth mindset
• Experience assessing business opportunities and crafting then monitoring reasons, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year. We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers


• Annual bonus scheme of up to 45% of base salary
• Car Cash Allowance
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave