Head of Operational Excellence

Are you ready to lead a dynamic team and revolutionize operational efficiency within NHS organisations? As the Head of Operational Excellence, you'll drive strategic direction, develop and deliver top-tier consulting services, and build strong relationships with key stakeholders-all while ensuring the highest standards of service delivery. This exciting role offers the opportunity to travel and make a significant impact across various corporate functions. This hybrid role offers flexibility, with ideal candidates based in London, Leeds, or Manchester, though we're open to other locations. What you'll be doing:

• Lead and manage consulting projects focused on operational excellence within corporate functions in the NHS.
• Drive pipeline development and business development activities, including proposal writing and presentations to potential clients.
• Develop and implement strategic initiatives to enhance operational performance and drive continuous improvement.
• Collaborate with NHS clients to identify challenges and opportunities within their operations.
• Provide expert guidance on best practices, methodologies, and tools for operational excellence.
• Build and maintain strong relationships with NHS leadership and stakeholders to ensure alignment with organisational goals.
• Mentor and develop team members, fostering a culture of learning and knowledge sharing.
• Monitor industry trends and regulatory changes to ensure compliance and relevance in consulting practices.
• Oversee the delivery of consulting engagements, ensuring projects are completed on time and within budget.
• Manage the practice business, financial and commercial performance.
What you'll bring: Knowledge & Experience
• Extensive consulting experience in corporate functions, focusing on operational excellence, within the NHS or healthcare sector.
• Proven success in leading consulting projects and managing teams.
• Expertise in change management and process improvement initiatives.
Attributes & Qualities
• Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex data.
• Excellent communication and interpersonal skills, capable of building rapport and influencing stakeholders at all levels.
• Demonstrated leadership in team development and performance management.
• Collaborative, able to thrive in a fast-paced, dynamic environment while managing multiple priorities.
• Strategic thinker with a passion for operational excellence and continuous improvement.
• Adaptable, resilient, and proactive in facing challenges and opportunities
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Location: Ideally London, Manchester or Leeds, but can be flexible for the right candidate. Security Clearance Level: DBS Internal Recruiter: Amy Salary: Up to £110k depending on experience Benefits: 10% Bonus, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey?


• Extensive consulting experience in corporate functions, focusing on operational excellence, within the NHS or healthcare sector.
• Proven success in leading consulting projects and managing teams.
• Expertise in change management and process improvement initiatives., Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex data.
• Excellent communication and interpersonal skills, capable of building rapport and influencing stakeholders at all levels.
• Demonstrated leadership in team development and performance management.
• Collaborative, able to thrive in a fast-paced, dynamic environment while managing multiple priorities.
• Strategic thinker with a passion for operational excellence and continuous improvement.
• Adaptable, resilient, and proactive in facing challenges and opportunities
  
  NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.