Head of Operational Excellence

This is an exciting time of growth and transformation for us, and we are hiring a Head of Operational Excellence to guide the Operations and Credit Change Programme, enhancing our support for customers and partners. You ll create a seamless journey, developing a solutions focussed culture where individuals are able to spot trends and identify improvements within our operations. Reporting to the Customer and Partner Experience Director, you will ensure the customer and partner journey are at the forefront, identifying and driving improvements to processes and ensuring robust business practices. Managing a team of four you will be responsible for developing actionable plans that feed into the business strategy. The role will include; - In collaboration with operational teams you will identify trends, developing strategic insights as well as implementing the Operational and Credit Operating transformation project - Enhance resource utilisation and cost optimisation through implementation of robust capacity plans - Gather information to develop plans and priorities, collaborating with digital and IT to ensure that insights are central to system and technology improvements - Leading and motivating your team to promote a continuous improvement culture - Implement standard processes, frameworks and documentation in line with regulatory requirements, ensuring adherence within day to day operations - Liaise with the Customer and Partner Experience team, ensuring that service delivery impact is at the forefront of solution decisions., By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: (url removed)> All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. So, if role appeals to you and you re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you re in a job share just apply as a pair. We look forward to hearing from you. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

You are experienced in setting out a clear vision which motivates people to follow. You ll have a problem solving mindset with a focus on Operational Excellence solutions. To be successful as our Head of Operational Excellence you will - Exhibit project / programme management skills, demonstrating the ability to interpret strategy and to develop and manage a clear plan, identifying interdependencies and sequential steps - Show the ability to identify gaps in analysis, with a curiosity about what the data suggests - Demonstrate a good understanding of how to optimise AI - Maintain a view of the big picture whilst demonstrating the ability to understand the detail - Be able to work independently and take ownership of tasks

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

You will be crucial in bridging the gap between strategy, sales, digital and the needs of operations and credit functions. You ll lead a team who will contribute to enhancement of customer outcomes by identifying opportunities for improving process, human capabilities and technology, enabling the business to manage sustained growth.

• Competitive salary and package of £85,000 to £95,000 depending on experience
• A workplace pension scheme
• Hybrid working, with collaborative days in our Leatherhead office
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
• Private health and dental cover
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders