Head of Operations

We are seeking an experienced Head of Operations to lead the operational delivery of our client's contracted services, ensuring all activities are safe, compliant, and aligned with statutory, mandatory, and contractual requirements., This vital role will encompass overseeing Cleaning output and standards, Engineering service delivery, Catering services, and Security, all while ensuring that these services evolve to meet the client's changing needs and portfolio. As the Head of Operations, you will be responsible for ensuring that our services not only meet but exceed client expectations. Your leadership will be essential in maintaining high standards of compliance and safety across all operational areas, from direct engineering services to catering and workplace management. This role offers an opportunity to drive operational excellence, adapting and evolving our services to support the client's current and future needs.,

• Ensure all services within their accountable areas are delivered safely and compliantly, meeting the legal and contractual needs, whilst adhering to ISS and client standards
• Lead, motivate and develop the team within the Operations direct and indirect line management, with support of business Subject Matter Experts, where required
• Accountable for assurance and compliance to contractual SLAs/KPIs and associated reporting processes within their remit
• Accountable for setting objectives, professional development and managing performance of their team to meet the business and client needs
• Primary stakeholder and point of contact for internal business deliveries for operational output and performance, including Engineering, Cleaning, Catering, Security and Workplace
  
  Extensive experience in a management role within an FM environment
• Experience as a people leader within a technical environment
• Understanding of commercial and contractual requirements, including interpretation of key deliverables
• Core understanding of statutory and legal deliverables across a technical remit
• P&L ownership for up to £5m+
• Collaborative, innovative and emotionally intelligent leader
• Client facing, engendering trust and positive client experience and feedback
• Values driven leader who drives and supports cultural change
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.