Head of Operations (Lifeline)

In this pivotal year, as a Head of Operations you will be responsible for ensuring the efficient, effective, and compliant delivery of our services. You will oversee the implementation of new contracts, monitor operational performance, and lead improvements in efficiency, quality, and customer satisfaction. This leadership role also involves driving transformation initiatives, managing budgets, and ensuring that all services meet regulatory and contractual standards.

• Educated to degree level or equivalent experience.
• At least 3 years' experience in operational management in a customer environment at a senior level.
• Strong experience in managing teams, driving performance improvement, and the ability to analyse and problem solve to make effective decisions.
• Demonstrable ability to write business cases, and produce clear reports to support decision-making.
• Experience in capacity planning, workforce management, and delivering services within budget.
  
  Progress Lifeline is a leading provider of technology-enabled care services, dedicated to delivering high-quality services 24/7 to our customers. We are committed to providing exceptional care through innovation, teamwork, and a customer-centric approach. We are currently seeking an experienced, dynamic, and strategic Head of Operations to oversee and optimise the operational functions within Progress Lifeline
Progress Lifeline is part of Progress Housing Group which has been more than a housing provider for the last three decades. As we celebrate our 30th anniversary, we reflect on the countless lives we've impacted-providing safe homes and supporting independence. We're proud of our journey, standing by our communities through every season of life. Why Join Progress Housing Group?
• Pride in Our Purpose: Be part of a team where your work is valued, purposeful, and contributes to our legacy of progress.
• Empowering Work Environment: Thrive in a culture that inspires you to be your best.
• Recognised Employer Excellence: With a Glassdoor rating of 4.2, our commitment to our employees is clear.
• Teamwork and Trust: Our staff survey results speak volumes about the supportive and collaborative environment we cultivate.
  
  A competitive salary of £58,355 in recognition of your skill and dedication.
• A permanent contract to help obtain new skills and experience.
• A role within an established organization celebrating 30 years of community building.
If you're a leader who is committed to delivering high-quality services, has a passion for improving outcomes for customers, and thrives in a dynamic and evolving environment, we would love to hear from you!