Head of Operations (MIS & Learner Experience)

As the Head of Operations for MIS & Learner Experience, you will play a pivotal role in ensuring the smooth day-to-day running of our service, with a focus on maintaining and enhancing the quality of the learner experience. You will be responsible for strategic leadership across several key operational functions including Management Information Systems (MIS), learner experience, and the development of non-academic services.

Your role will involve leading major projects that are essential to the financial and strategic goals of Our Newham - Learning & Skills. You will provide guidance and support to the Senior Leadership Team on operational management and learner experience, ensuring that our services are responsive, innovative, and of high quality.

In collaboration with the Quality and Curriculum teams, you will work to ensure the effective delivery of the Quality Improvement Plan (QIP), continuously improving service quality and learner satisfaction. Additionally, you will oversee compliance with funding regulations and standards, including the requirements of GLA AEB funding and other awarding bodies.

This is a unique opportunity to lead in an evolving service, taking ownership of the operational functions that drive our organisation forward.

You will have significant experience in one of the core areas of responsibility, with a strong preference for expertise in MIS or learner experience. Your background will include substantial leadership experience at a senior level, particularly in managing complex departments within adult or further education environments.

You are highly ambitious for learner success and bring a deep understanding of the operational challenges involved in enhancing the learner experience. With a solid grasp of further education funding, ILR management, and audit requirements, you are adept at ensuring compliance and driving continuous improvement in service delivery.

You are passionate about delivering an exceptional learner experience across all operational functions, recognising that learner experience extends far beyond the classroom. You understand the importance of a holistic approach that encompasses every aspect of the learner journey, from admissions and support services to the quality of facilities and overall student satisfaction.

You possess excellent interpersonal and communication skills, enabling you to effectively influence and support stakeholders at all levels. Your approach is collaborative, and you are committed to fostering a positive and inclusive environment where both staff and learners can thrive.

Holding a degree-level qualification or equivalent experience, you also have a management qualification or are working towards one. Your commitment to professional development is evident, and you bring a forward-thinking approach to leading teams and implementing innovative solutions.

This role offers you the chance to make a significant impact on the future direction of our service, ensuring that our learners receive the highest standards of support and education.

The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Our Newham Learning & Skills is an adult education service providing learning to residents in the borough. We pride ourselves on supporting the needs of our local communities with a firm focus on putting our students at the heart of everything we do. We believe in lifelong learning and empowering people to reach their full potential.

We are part of Newham's Community Wealth Building strategy, underpinned by the principles of economic, social and environmental justice; so that long-term prosperity, wellbeing and fairness for all our residents in the Borough is achieved.

As well as attracting growth and investment into the borough, the Council's Community Wealth Building (CWB) strategy will help unleash the potential of residents, businesses and the voluntary sector because they are the source of wealth and talent that will drive a fairer and more prosperous Newham.

The CWB strategy will help the Council tackle injustices residents face with an unrelenting focus on poverty in the Borough, as well as addressing racial and gendered disparities that exists.