Head of Operations (North East Region)

Our Head of Operations is a senior role in our business, fundamentally you are the driver of success in the North East and Scotland region which encompasses delivery of several multimillion-pound long term contracts for our clients, offering security and stability. Total regional turnover circa £35m. Predominantly centred around Reactive Repairs and Planned Refurbishment projects in a Social Housing environments. Providing the vision, you will lead and motivate your team of circa 80 employees plus sub-contractors, to deliver excellence for our customers over the vast programmes of works and with the support of your Commercial team, manage the P&L to provide a profitable output for the business With overall responsibility for the development, implementation, monitoring and review of the regional strategy, your focus will be to maximise profit growth, through the delivery of right first-time services. To support you, an established Commercial team will manage the regions cost control and your Operational teams are set up to deliver a best-in-class customer service whilst ensuring health and safety is at the forefront of everything we do.,

• Manage the commercials by regularly reviewing P & L, reporting success to Board level
• Develops and communicates clear vision and direction and ensures all teams within the region understand the goals and understands contribution
• Develop long-term strategic relationships with your clients
• Provides regular strategic and operational updates to the Board for the areas of responsibility
• Identifies opportunities to expand services to existing clients and presents robust business cases for new work
• Uses networks to identify opportunities with new clients and/or new services, presenting thorough and robust business cases to the Board of Directors
• Ensures that appropriate due diligence is completed ahead of all bids to ensure commercial viability
• Takes ownership for team development and progression within the region, proactively and positively managing talent and succession for the present and future success of the business
  
  As an experienced Head of Operations, you will have previously worked in a Senior Leadership role, managing a vast program of works within a Social Housing environment. You will be experienced in providing the vision and direction for your team to deliver excellence within a customer centric environment whilst strategically focusing on the future of your region, their performance and ultimately driving profit through their delivery. You will have strong stakeholder management skills, excellent client relationships skills and a passion for leading people. You will need to hold a Full UK driving licence and the role is subject to a DBS check.
  
  Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate
  
  Attractive salary & benefits to suit you
• Annual bonus
• Company Car, access to EV salary sacrifice scheme
• 27 Days Hols & BH plus the option to buy or sell holidays
• Company pension scheme - up to 7.5%
• We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….