Head of Product

BrightLocal is a product-led growth (PLG) business that thrives on delivering exceptional value and innovative solutions to our customers. As we embark on our next phase of growth we are looking for an inspiring, proactive, and commercially-driven Head of Product to join our team and drive our product strategy and development.

As our Head of Product, you will develop and execute a robust product strategy based on the product vision set by the CEO, CTO, and senior leaders in the business.

You will contribute to shaping this vision, but your primary objective will be to translate it into actionable strategies that deliver measurable outcomes. You will lead, inspire, and empower a team of product managers, guiding them to create and own their product roadmaps that consistently deliver value for our customers.

You will collaborate closely with colleagues across the business to gather and share valuable customer and market insights. This collaboration will increase our collective understanding and inform strategic actions that drive growth and commercial success. Your ability to develop and communicate these insights will be crucial in aligning the whole company around a clear and consistent product strategy.

Your approach will be commercially minded and focused on delivering tangible results that delivers high levels of customer satisfaction and fuels our business growth.

Your strong leadership will drive product innovation, foster a customer-centric mindset, and have a big influence on the company's strategic direction.

We have a clear mission and ambitious goals, and the Head of Product is key to achieving them. Join us and help us shape the future of local SEO for marketers worldwide.

Product Strategy

• Deeply understand and appreciate the needs, challenges, and opportunities faced by our brand and agency customers;


• Build effective relationships and processes across the business to ensure proactive sharing of insights and feedback that guides product decisions and fosters a customer-centric culture;


• Develop a successful product strategy built around the product vision and company strategy that delivers great value for customers and commercial success for BrightLocal;


• Take every opportunity to communicate the product strategy to the business, ensuring high levels of understanding and buy-in within every team;


• Define and set product KPIs, and establish measurement frameworks and analytics to track the performance of all products and features.


Product Roadmap and Delivery

• Steer the product roadmap by empowering your Product Managers (x4) to be outcome-focused, think commercially and work collaboratively when setting their roadmaps;


• Drive the right product outcomes for the business by balancing quick wins with strategic, long-term product development and maintaining a stable and solid platform;


• Establish clear and robust processes at all stages of the product life cycle, from discovery and validation to delivery and iteration.


• Foster a culture of innovation and iteration, ensuring testing and data-driven decision-making is the standard across the product team;


• Ensure your PMs proactively and passionately communicate their roadmaps across the business, ensuring clarity on priorities and delivery status at all times;



• Collaborate with our CTO, Engineering Managers and Engineering team to ensure we have the right tools, processes, and ceremonies to ensure fast and efficient product delivery.


Usability and Product Design

• Champion high-quality product design and excellent user experiences;


• Ensure effective collaboration between Product Managers, Product Designers, and Developers;


• Guide our generative research and ensure our research methods yield valuable insights;


• Support the Product Design Lead to ensure design processes are efficient and deliver an exceptional user experience.


Team Leadership and Management

• Embody and champion our company beliefs every day and be a role model to everyone in the business;


• Nurture a high-performing team through clear and direct feedback, regular 1-1s, and quarterly reviews;


• Inspire the entire Product team (Product Managers, Product Designers, and UX Researchers) and guide their thinking and actions from design to delivery to feedback and iteration;


• Ensure every individual reaches their full potential by providing thought leadership and investing in continuous improvement and career growth.
  
  An inspiring leader and supportive manager: You know what it takes to build high-performing cross-functional teams and help team members reach common goals and their full potential.


• A true player-coach: You're comfortable working strategically and looking at the big picture while also being hands-on and close to the details


• A product evangelist: You will champion our products internally and externally, inspiring our teams and building confidence in the marketplace.



• Open-minded and hungry to learn: You know how to deliver commercial success in software businesses, but you don't have all the answers all the time and are prepared to admit this, ask questions, and learn from those around you.


• A great collaborator: A strong desire to collaborate with engineers, product marketing, and the commercial team who are responsible for building and developing product partnerships to ensure a cohesive and aligned approach to achieving sales objectives.


• An excellent communicator: You know how to engage and inspire people through written and verbal communication.



• A strong bias for action: You're comfortable working with ambiguity and lean on your creative problem-solving skills to generate ideas and move them forward quickly.


• Great with analytics: You'll have strong analytical skills with the ability to analyse data, identify trends, and extract actionable insights.


You'll need to have:

• Experience working in a Head of Product or a Senior Product Manager position in a B2B SaaS company


• A proven track record of creating and successfully delivering a product strategy.


• Experience managing and mentoring Product Managers, Product Designers and UX Researchers


• Demonstrable experience across the product lifecycle and using product management tools,


• Be familiar with Agile development methodologies and know how to successfully implement them


• Significant experience of working closely and effectively with engineering managers and teams to ensure fast and effective product delivery;


• Experience of using product analytics to measure user engagement and uncover insights to inform decisions


• A passion for technology and innovation


• A keen eye for design and strong attention to detail