Head of Residence - Heathrow Immigration Removal Centre

To manage the residential function within the Centre, ensuring a safe, secure and decent environment is provided in line with all legislation, company policies and procedures and all contractual and relevant Home Office standards.

Provide advice, coaching and support to staff in order to maximise the efficient and effective operation of the residential function.

Main duties and accountabilities

· Lead the provision of a secure, safe, decent and effective residential environment for detainees to ensure that their human rights are valued and all relevant standards are adhered to.

· Establish and manage an effective induction process for detainees to support the effective residential environment.

· Develop, review and manage the implementation of the detainee complaints procedure to ensuring compliance with company standards and procedures.

· Coach and support staff development to maximise staff performance, motivation and contribution.

· Manage and monitor staff to ensure an effective residential service is delivered in line with contractual obligations and company standards.

· Establish effective communications ensuring that relevant information is processed and disseminated both accurately and to deadline.

· Assist in promoting Health & Safety across the Centre to ensure it is embedded within the residential units and its' requirements are met across the Centre.

· Integrate HMIP 'Expectations' into all key policies and raise awareness with all staff groups in order to embed the principles as appropriate.

· Work with staff across the function and the wider Centre to ensure a culture where people are respected and valued, treated with dignity, developed and recognised so that a safe, inclusive and positive environment is maintained.

· Develop a culture committed to continuous improvement and the delivery of excellent service, by ensuring that audit and compliance activities are firmly embedded within the functional area.

· Manage financial and commercial aspects within the function, including developing and agreeing budgets and expenditure to ensure financial parameters and company targets are met.

· Manage serious operational incidents assuming the role of Silver Commander in liaison with both C+C and Home Office Gold Command.

· Participate in Mitie initiatives including succession planning and the talent pipeline as well as contributing to business development opportunities as appropriate within Care and Custody.

· Form part of a Duty Director on call roster along with other SMT members, which will include weekend work, for which time off in lieu will be allowed.

Essential

· Substantial experience at a managerial level within a custodial environment and a commitment to ensuring a safe, decent and secure environment for all

· A demonstrable commitment to Mitie Values and expected behaviours

· Commercial acumen including budget management and driving financial efficiencies

· Demonstrable experience of line management and supporting/coaching of staff to achieve effective results

· The ability to perform well under pressure, and to balance competing priorities

· The ability to think creatively, and apply innovation to service delivery

· Experience of establishing and maintaining stakeholder relationships at senior level

· The ability to collaborate and work inclusively with colleagues as part of a Senior Management Team

Desirable

· Substantial experience at a managerial level within a custodial environment and a commitment to ensuring a safe, decent and secure environment for all

· A demonstrable commitment to Mitie Values and expected behaviours

· Commercial acumen including budget management and driving financial efficiencies

· Demonstrable experience of line management and supporting/coaching of staff to achieve effective results

· The ability to perform well under pressure, and to balance competing priorities

· The ability to think creatively, and apply innovation to service delivery

· Experience of establishing and maintaining stakeholder relationships at senior level

· The ability to collaborate and work inclusively with colleagues as part of a Senior Management Team