Head of Risk Assurance -Outcome Testing

As Head of Risk and Assurance - Outcome Testing (Quality Assurance), you'll be responsible for evolving and optimising client's approach to outcome testing across retail products and services to ensure customers receive fair and consistent outcomes; continually improving testing and feedback approaches and supporting the Senior Leadership Team in identifying root causes and actions to drive sustainable improvements to customer outcomes. As a Head of Risk Assurance, you will be responsible for:

• Leading and inspiring a diverse team of quality assurance colleagues, creating a compelling vision and developing a short- and long-term colleague strategy that uplifts performance and maximises potential.
• Creating a sustainable and open culture where people act objectively and maintain independence.
• Designing, implementing and management of the business unit outcome testing (quality assurance) frameworks, evolving best practice in line with central guardrails and guidelines. You will play a key role in ensuring our customers receive fair and consistent outcomes across all key customer harm risks.
• Improving of client's testing and feedback approaches to improve efficiency and effectiveness within the team and across the wider business unit. You will also be supporting leadership team members in identifying root causes and actions to drive sustainable improvements to customer outcomes.
  
  Proven, outstanding leadership skills and experience with the ability to gain the trust of and manage the performance of individuals at a range of levels (influencing up to Executive level), including the ability to coach and give effective development feedback.
• Strong desire and ability to drive the team to produce work to the highest standards that can withstand robust challenge where appropriate.
• A thorough understanding of the Society's overall business and strategy and comprehensive knowledge of how to design and implement effective and proportionate outcome testing (quality assurance) strategies and frameworks, coupled with practical experience of implementing and continuously improving outcomes testing processes.
• In-depth knowledge of relevant retail product sales and service regulation (and codes). It would be highly advantageous if you have a significant technical/specialist knowledge in the areas of Consumer Duty and Vulnerable customers.
• Significant experience of having worked in a regulated environment within Financial Services in outcome testing
• Excellent communication skills, written and verbal including proven negotiating, facilitation and influencing skills.
  
  We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.
Our client is a well-known building society with headquarters in Swindon; As one of the largest savings and mortgage providers in the UK, 15 million members are at the heart of everything they do. On behalf of this organisation, AMS are looking for a Head of Risk Assurance a 12-Month contract that will be based in Swindon. It will be a hybrid model., AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business