Head of Service

We are seeking an exceptional Head of Service to lead our Ageing Well Commissioning function. In this pivotal role, you will manage a large, complex service area to meet identified customer and community needs in the most efficient way. In doing so, you will spearhead the overall operational delivery of Service objectives at each stage of the commissioning cycle, ensuring effective commissioned services, robust contract and performance management, quality services for residents, effective partnerships and market management.
Our mission as a directorate is to "enable diverse, inclusive, vibrant, connected communities where people feel safe, keep well and look out for each other". If you are passionate about commissioning and thrive in a dynamic and challenging environment, we invite you to apply for this exciting opportunity. Join us in shaping the future of Herefordshire Council and contributing to our mission of delivering outstanding public services.
What will you be doing?
As the Head of Service leading the Ageing Well function, your strategic vision and leadership will be instrumental in aligning commissioning strategies with Herefordshire Council's broader objectives, enabling us to deliver exceptional service to the public. You will be responsible for leading the development of strategic commissioning practice for services for people of all ages in Herefordshire, in doing so, work co-productively with partners, residents and provider markets. This will include overseeing residential and nursing care, managing block beds for older people and Discharge to Assess (D2A), and coordinate domiciliary care and the Better Care Fund (BCF). The priorities for this role include developing and delivering dementia services, implementing the Extra Care Strategy, and managing community equipment services (ICES). The role also involves overseeing technology-enabled care, ICES prescriber management, falls prevention, and fostering close relationships with Hoople and Shaw to
cover learning disabilities and mental health elements.

As a Head of Service you will be:

• An experienced business unit leader with track record of delivering high quality public services


• Able to demonstrable expertise and significant record of achievement in a related service area.


• Experienced in leading customer involvement initiatives and the use of market analysis approaches.


• Able to think ahead and deliver innovative approaches to service delivery.


• Have strong organisational/'political' awareness and track record of successful service delivery within a broader perspective than own service area.
  
  A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:


• Starting Salary of £61,734 - £66,738


• Additional Market Forces Supplement of £5,000


• Pension Scheme Enrolment in the Local Government (LGPS)


• Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum.


• Flexible working: hybrid working with a balance of days onsite and working remotely.


• Employee Assistance Programme: 24/7 access to support and counselling


• Payment of professional membership fees


• Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.
One of Herefordshire's biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We're excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
Reasonable Adjustments