Head of Service Management

Youll be joining an organisation with ambitious plans to deliver cutting-edge digital services and enhance our technology capabilities over the next five years. Our IT function is continuously evolving, and your expertise in Service Management will be essential in shaping our service standards and demonstrating the impact that effective service management can have on our customers. Reporting directly to the Assistant Director of Live Services, you will work closely across the business, engaging with leadership and key stakeholders, where youll be expected to explain complex technical concepts in clear, non-technical terms. Youll play a key role in ensuring user-focused design and delivery of IT services, driving transformative change across our health and supply chain operations., In this role you will be responsible for the ongoing delivery and development of the Service Management function leading in areas of Service Strategy, Service Design and Service Transition. Your responsibilities will include: Developing a customer centric and service-oriented approach to the delivery of IT services with a clear business viewpoint linking into both internal and external IT service providers. Owning and developing Line of Business (LoB) IT services from an ICT perspective to deliver business value and maximise service performance. Providing leadership and management of a team of IT Service Managers and Service Implementation Managers. Responsible for a budget of £3.5 million. Ensure the smooth operational delivery of IT services by collaborating with both internal and external stakeholders, resolving issues, and driving continuous improvement. Monitor and manage service performance, identifying areas for improvement, and ensuring that services meet agreed service levels
and business expectations. Regularly review and optimise processes related to service design, transition, and operation to maintain efficiency and alignment with organisational goals. You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse