Head of Supporter Care

This is a key role within the Operations Department reporting directly to the Operations Director and working closely with Finance and Communications (our fundraising and marketing function). Supporter Care aims to deliver exceptional service to our supporters in terms of administering donations and postal logistics, and via our call-centre. Therefore, a key focus will be the leadership of the Administration and Telephone Support teams (both are within Supporter Care)., A significant objective for this role is the implementation of a new CRM system which is part of UCB's wider integrated data strategy. Working alongside IT, and Finance in particular, the Head of Supporter Care is responsible for the management of data in the new CRM system. Therefore, you will have knowledge and previous experience of working with CRM systems. Furthermore, you will be responsible for ensuring Supporter Care staff are trained, and associated ways of working are stream-lined., We expect you to have leadership experience with strong business acumen and service development, educated to degree level or able to demonstrate equivalent experience. As part of UCB's leadership team you should welcome the challenge of prioritising a busy and diverse workload with the ability and flexibility required to meet tight deadlines and the initiative required to guide the Supporter Care staff through this transition period. A working knowledge of regulations associated with fundraising would be ideal, but not essential (such as HMRC, ICO, GDPR, Charity Commission, Fundraising Regulation)
This position will be based at our Operations Centre, Westport Road, Burslem, Stoke-on-Trent ST6 4JF, JOB: Finance Manager - Excel Church - Location: Excel Church, Bilston Hours: 18.75 hours per week (2.5 days) Salary: £32,175 - £37,698 (pro-rata) Reporting to: Associate Pastor: Operations Excel Church, part of the Assemblies of God, is a vibrant Christian community serving a diverse congregation and actively engaging in local outreach through Bilston People's Centre. We seek a meticulous and dedicated Finance […], JOB: Head of Supporter Care - This is a key role within the Operations Department reporting directly to the Operations Director and working closely with Finance and Communications (our fundraising and marketing function). Supporter Care aims to deliver exceptional service to our supporters in terms of administering donations and postal logistics, and via our call-centre. Therefore, a key focus will be […]
JOB: Assistant Manager - We have been providing emotional support to adults and children for the past 20 years. Supporting over 1000 people a year. Having obtained continued funding we are looking for an assistant manager to join our team. Click on the link to find out more about us and download the JD. https://www.dudleycounsellingcentre.co.uk/vacancies

JOB: Administrative Assistant - Location: Excel Church, Bilston Hours: 15 hours per week (flexible schedule) Salary: £23,400 - £27,416 (pro-rata) Contract: 1-year fixed term Reporting to: Associate Pastor: Operations Excel Church, part of the Assemblies of God, is a welcoming, diverse community that serves both its congregation and the broader community through Bilston People's Centre. We are looking for […]

Salary: £37,500 - £46,000 per annum plus staff benefits. Staff benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%, JOB: Graphic Designer - easy read - Building Bridges Training is an independent social enterprise based in the Black Country, which makes a difference to the lives of people with a learning disability through co-delivering training, easy read and research. Due to increasing demand for our easy read services we are looking to expand our team and recruit an additional graphic designer. […]