Head of Tenancy and Caretaking CSRA (£73,434 £80,437)

As one of London's largest and most diverse boroughs, Croydon is a fantastic place to live, work and spend time, with all the benefits of close proximity to the rest of London and the southeast. Our borough is made up of diverse communities that stretch from Crystal Palace to Coulsdon and from New Addington to Purley; with bustling district centres and over 120 green spaces that link us together and an urban town at its centre. Come and be part of our vision to create great homes, places, and communities to enhance life opportunities. This is an opportunity to be part of a new chapter for Housing Services at Croydon and help continue to shape the future of the council. A council with a passion for driving positive change and delivering excellence; a community with a rich heritage, a diverse population, and a distinct identity. We are looking for an exceptional candidate to be part of our exciting leadership team, to deliver our priorities for excellent housing management services including tackling anti-social behaviour, tenancy sustainment, tenancy checks and environmental improvements. Role Overview The role will involve collaborating and using partnerships to deliver positive outcomes for our residents, which this role is at the heart of shaping, ensuring value for money. Other areas of responsibility include:

• Leading the implementation of the council's housing strategy and to oversee the delivery of housing services ensuring outstanding outcomes for our residents.
• Working strategically with other service heads to ensure services are delivered consistently, delivering positive customer outcomes.
• Managing budgets and resources effectively to ensure value for money and compliance with statutory requirements.
• Providing inspirational leadership to the housing team, fostering a culture of excellence, inclusion, and continuous improvement
  
  Senior management experience in the provision of housing services within a multi-cultural urban community
• Demonstrable track record and background of consistent achievement at senior level in a local authority or large complex organisation.
• Proven transformational leadership & management experience.
• Track record in performance management, driving improvements and efficiencies with a significant track record executing team and individual performance effectively.
• Proven track record in delivering results within a complex, politically directed organisation, recognising and responding appropriately to politically sensitive situations.
• Understanding of housing policy and its impact on social housing practice, with the ability to maintain a high awareness of issues that can cause legal, reputational and financial risks to the council
  
  We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.
• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Work Life Balance: Options for flexible and agile working options in line with service demand
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change