Head of Visitor Centres at Essex Wildlife Trust

The Head of Nature Discovery Centres is responsible for the operation of the Trust's 11 Nature Discovery Centres at reserves across Essex. The objectives of the Nature Discovery Centres are to engage and inspire communities to protect our wildlife and wild places, and to generate income for Trust, both through their Retail and Food and Beverage offer and by signing up new Members and encouraging donations.

With a track record in growing businesses in the hospitality and/or retail sector, a focus on customer service and an entrepreneurial attitude, you will work closely with the Commercial Director, Cluster Managers, Central Operations Manager and all Nature Discovery Centres staff to drive the successful operations of the Nature Discovery Centres. The role requires close working with the Engagement directorate for Education, Marketing and Communications input, the Fundraising function for engagement with customers for membership recruitment, and with People and Culture to drive a high performing, high impact combined workforce of staff and volunteers. A close relationship with the Conservation teams at the Nature Discovery Centres will also be essential.

As a leader, you will have the capabilities to build relationships across the organisation, be a skilled communicator, expert influencer and have strong financial/analytical skills. Your role spans both strategic planning, project and operational delivery and is a key member of the Trust's Operational Leadership Team, working with other Heads of department/function.

This is a challenging and varied role, with changing priorities and multiple workstreams at any point in time.

Disability Confident
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Our Nature Discovery Centres are important gateways to nature, allowing us to engage with millions of visitors every year. We are also the largest county-based provider of outdoor education in the UK, providing learning opportunities for all stages of life. We therefore have a unique opportunity to engage with the people of Essex, to communicate the value of the Trust's work, and to clearly articulate why we need their involvement in delivering meaningful change to protect nature and wildlife.

The role is a permanent, full-time position working Monday to Friday from 9:00am to 5:00pm. The starting salary is £43,575 per annum.