Head of Workplace Performance Management

This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we're a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes. The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. The Workplace Services directorate is responsible for delivering programmes and operational services supporting the GPAs vision to create a transformed, shared, sustainable and value for money government estate supporting civil servants to work productively in every nation and region of the UK. The Head of Performance Management is a key member of the directorate's senior leadership team, reporting to the Workplace Services Deputy Director Portfolio Management and will lead the team that supports the operational requirement for data and information and the continuous improvement of service delivery and optimisation of asset utilisation. The team collates, integrates and analyses data from a variety of sources to drive continuous improvement in services and customer and client satisfaction and provides insight to influence future design, ensuring the integrity of digital and data tools provided to support our work and the effective deployment and exploitation of those tools across the directorate. The team will also undertake performance analysis, supported by the centralised team in Data and Technology.,

• Act as the pivotal point of contact for operational data and provide analysis and direction to drive optimisation of asset utilisation through the use of real time occupation, partner service and environmental data sources.
• Working with the Performance Partner to bring together multiple data sources, enabling WS to gain deeper insights and actionable intelligence to drive strategic, informed decision making and the continuous improvement of service delivery.
• To champion innovation in the delivery of services, responding to environmental changes, changing customer expectations and leading the debate (including contributing to the achievement of the GPA Data & Technology Strategy).
• Manage WS innovation activities around smart/intelligent buildings prioritising key activities to ensure optimal efficiencies are met and building performance measured.
• Ensure customer satisfaction is maintained at the highest standard collaborating with the WE Insight team and Leesman as required.
• Maintain commercial oversight and management of Performance Partner (PP) contract to maintain the highest level of compliance and client satisfaction.
• Manage the PP and IWMS contracts in line with contract requirements, ensuring all KPIs and compliance targets are met.
• Conduct contractual monitoring using the IWMS reporting system, identifying and initiating remedies for contract performance issues and highlighting any commercial risks.
• Provide leadership and effective day-to-day management of the Workplace Services Performance Management team encouraging collaboration with all WS functions.
  
  The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.
Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smarter Working you will be in the vanguard of creating model working environments and promoting flexible working practices.