Head Office - Sales Consultant
Neilson Active Holidays Limited, Kemp Town, The City of Brighton and Hove
Head Office - Sales Consultant
Salary not available. View on company website.
Neilson Active Holidays Limited, Kemp Town, The City of Brighton and Hove
- Full time
- Permanent
- Remote working
Posted 1 week ago, 11 Dec | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 67c7f2f3eb2e4671a207ee9ec08c91a4
Full Job Description
- To be precise and numerically accurate in the costing of holidays.
- Take personal responsibility for the integrity of every booking you make or amending.
- To immediately highlight any pricing/loading errors to the relevant departments.
- Delivery of all personal KPI's.
- Adhere to all operational standards, policies & procedures.
- Participate in outbound calling/marketing campaigns.
- To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required.
- To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries.
- To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business.
- Be prepared to travel overseas for educational and product knowledge development.
- Attend regular training sessions to keep service skills and product knowledge up to date.
The ability to work well on both an individual level and as part of the wider team. - Excellent verbal and written communication skills.
- Ability to communicate with all levels of external/internal customers.
- To develop and maintain excellent working relations with colleagues and other internal departments.
- To be conscientious in all decisions made relating to the role.
- To be flexible concerning working hours and weekend shifts. Technical Skills Or Knowledge Essential
- Numerically accurate.
- General geographical knowledge. Desirable
- To be commercially aware of holiday sales and trends.
- Knowledge of Microsoft packages: Word/Excel/email/PowerPoint. Experience & Track Record: Essential
- Previous sales skills experience.
- Previous customer service experience. Desirable
- Previous ski or sailing experience.
- Previous Travel Agent or Sales Centre experience.
- Experience working in a results-driven environment to achieve personal targets. Qualifications, Training, Professional Memberships Or Accreditations
- Educated to GCSE level or higher in Math and English, or equivalent.
25 days holiday + bank holidays.? Option to purchase 5 days holiday as extra. - Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%).?
- Life Assurance x 2 salary.
- Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc).
- Modern, friendly, casual, upbeat office atmosphere.
- Free on-site gym & shower facilities.
- Free parking within a 10-minute walk from the office.
- Office secure bike storage.
- Great office location in Brighton Marina.
- Highly preferential holiday deals (70% discount + additional discount for children).
- Remote working options.
- Office kitchen/bar - Coffee & tea making facilities.
- Office pool table & darts board.
- Daily fruit basket.?
- Free drinks fridge & snacks.
- Cycle to work & Tech scheme (salary sacrifice).