Head Receptionist

The role requires the ability to work various shifts and a combination of shifts(night and weekends included) with flexibility to provide service and contact at varying times dependent upon the needs of the business.

What the role entails:

• To ensure all new recruits to the team have full awareness and knowledge of internal and external promotions, by providing training and expertise.


• To assist in the supervision and organisation of all staff within the job holders area of responsibility as directed by the Venue Director. These duties may include the preparation of rotas and monitoring of staff performance and the referral of disciplinary matters to the Venue Director.


• Supervising the enforcement of appropriate dress code.


• Supervising the monitoring of automatic entrance point and handling of challenges in this area.


• Supervising and monitoring venue capacities, ensuring adherence to licence legislation.


• To strictly comply, with all current legislation and company procedures.


• Supervising the checking and challenging of guests and other members of the public whom look under 21 years of age ie the Challenge 21 policy.


• Supervising the observation of incoming customers and making sure they are not self-barred/barred.


• Receiving and logging telephone calls and other communications to the club.


• Managing the relevant stationery stocks for the department.


• Supervising the out of hour's operation for all restaurant bookings and pass to restaurant management.


• Various inputting/office duties as and when required. Inputting of rating slips in a timely manner.


• To ensure the highest possible standards of customer service delivered through being courteous and technically competent.


• To actively assess day-to-day customer service needs and respond appropriately.


• To positively support company wide customer service initiatives.


• To uphold and support the carrying out of the Clubs objectives.


• To create an environment which all staff will work as a team, by coaching and mentoring new members of the department.


• To ensure that a good relationship is upheld between other departments at all times to ensure guest experience is optimised.


• To ensure that all Key holders names and information are kept confidential.


• To carry out other duties as requested by Casino management.


• To regularly attend staff meetings and staff training events as and when required.


• To supervise and monitor the appearance of the reception areas, making sure they are maintained to a high standard at all times and ensure any maintenance requirements are reported and promptly actioned, and then followed up.


• Achieve the highest possible standards of personal grooming to achieve a consistent and unique image to all guests and visitors.
  
  Within this role you must have some previous experience in a customer facing role and love working with people., Substantial previous experience in a Casino reception operation preferred


• Previous proven experience in a customer service environment.


• Experienced in working in a high end, dynamic operation.


• Flexible attitude.


• Excellent knowledge of current Metropolitan Gaming customer base, especially VIP's and major players.


• Pro-active approach and able to work autonomously.


• Good IT skills in normal Microsoft applications (Word, Excel,) and Lotus Notes.


• Experienced in working in a team environment.


• Very comfortable when communicating with guests and fellow employees both verbally and in writing.


• Excellent phone manner.


• Maintains the highest possible standards of personal grooming.


• Methodical and attentive to detail.


• Ability to promote all areas of the Club and understand departmental specific operations and services in order to advice guests.


• Able to communicate in clear and concise English.


Please Note: You must be aged 18 or above and have the right to work in the UK.

Metropolitan Gaming Group is a multi-channel gaming and leisure brand for people who live city life to the full. Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Are you ready to join the best team in Manchester?

Manchester235 Casino is one of the most buzzing hot-spots in central Manchester, renowned for our leading hospitality.

Join us on our mission at Metropolitan Gaming family becoming the pioneering, innovative and leading brand in luxury entertainment today and build a rewarding lifetime career with us. We believe in supporting every team member to be the best that they can be, it's in our nature.


• 50% off food and beverages in all of our UK venues


• Generous shift allowance


• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more


• Company Sick Pay


• Company Pension


• Life Assurance


• Refer a friend incentives


• Financial advice services


• Enhanced salary from midnight until 6am


• Holiday accrual with length of service


• Employee health and wellbeing services


• Cycle to work scheme