Head Veterinary Receptionist - Filham Park Veterinary Clinic

Day-to-day duties of the role will include:

• Leading and managing the Reception team
• Attending leadership meetings
• Implementing changes and new processes and training the team
• Scheduling staff rotas including arranging holiday and sickness cover
• Monitoring and maintaining high customer service standards
• Completing Reception team 1-2-1's and being the first point of contact for the team
• Responding to client queries and complaints
• Assisting with debt control
• Adhering to company policies and procedures to achieve key performance targets, client satisfaction and engagement
• Ensuring smooth running of the practice Reception and a welcoming front of house
  
  Previous Receptionist experience is essential, veterinary experience is a plus!
• Strong leadership skills and experience managing a team would be highly beneficial
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent organisation skills
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems
  
  CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day. Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
• Salary will be between £23,800 - £26,000 depending on experience and skills
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!
Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!