Health Business Centre Administrator

As a modern, flexible and effective organisation, we're driven to make a positive difference to the environment, the communities we serve and the careers of our people. That's why, when you join us as a Health Business Centre Advisor, you'll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career. You will be based at Allington House, Ipswich with flexible and hybrid working options.
Reimagine the possibilities.

The Health Business Centre (HBC) is an integral and key element of the Suffolk 0-19 Healthy Child Service and its function is to support the delivery of the Health Visiting and School Nursing services to children and young people across Suffolk, ensuring that families receive a seamless, efficient and timely response. It is also the single point of contact for all clients, staff and stakeholders.

Your role and responsibilities
You will:
- work alongside Health Visitor and School Nurse teams to receive, register and process newly born and newly registered children into the Suffolk area via a computerised system (SystmOne - the computer system used by many Suffolk GP's and Hospitals)
- be responsible for processing these children as required by the relevant service specification, for 0-5 Health Visiting this spans a number of interventions including making appointments for Antenatal and new births through to scheduling 1 and 2 year developmental reviews, ensuring we meet Key Performance Indicators (KPI's) for the service
- provide a telephone and email service to clinicians and service users between 08.00 - 17.00.

You will need to:
- work well within a team as well as part of a matrixed team
- be adaptable and quick to learn
- work off your own initiative
- solve problems in a sometimes pressurised environment
- be well organised in planning and working ahead
- have outstanding communications skills for dealing with both internal and external customers
- have good working IT skills to work across a range of software i.e Microsoft packages, SystmOne.
The expectation would be for successful candidate to have the flexibility to be able to offer either an 08:00 start or 17:00 finish for part of their working week
You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team
The team's purpose is to support the clinical teams in the delivery of Healthy Child Programme. We value teamwork, a solution focused approach and positive working relationships.

We will offer you
You will receive induction into the HBC, management supervision and ongoing development to support you in this new role. As well as opportunities for career development supported by in-house training and other learning opportunities.

Empowering Everyone
We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

Step 3 - Write a supporting statement answering the following questions below. You should use the Supporting Statement template (other formats may not be accepted). Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
1. In your own words, what do you know about Children and Young People Service's within Suffolk? (Max 200 words)
2. Why are you applying for this role? (Max 200 words)
3. Tell us what 3 key skills you could you bring to this role. Give an example against each detailing how you have demonstrated this. (Max 500 words)
4. Give an example of a challenging situation you have had to deal with to conclusion. (Max 300 words)

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Plus lots more!