Health Care Support Worker / Customer Care Officer

CNWL CAMSIH are looking for a compassionate and dedicated Health Care Support Worker (HCSW) to join our dynamic Camden and Islington Sexual health team. It is a partnership between Central and North West London NHS Foundation Trust (CNWL) Sexual Health Services and Brook. It's a free, confidential service for people age 13-25 to access sexual health screening, contraception, pregnancy testing and wellbeing support. As part of our multidisciplinary team, you will play a key role in providing clinical care, outreach support, and administrative assistance to ensure the highest quality service for our diverse patient population. This is a very exciting opportunity to work as part of CNWL CAMSIH. The role is very varied and includes delivering a high standard of sexual and reproductive care to patients including providing independent asymptomatic screening clinics, supporting nurse-led clinics for sexual health and contraception for young people as part of the Camden and Islington young people's service. The appointed person candidate will need to have great communication skills as they will be required to be the designated point of contact for patients, visitors and staff to the service, either face to face and via the telephone and to undertake this in a friendly, professional and courteous manner and advise them on clinic procedure., Clinical Delivery

• Support the clinical team in providing sexual health services, including STI testing, HIV care, contraception advice, and sexual health education.
• Assist with patient assessments, specimen collection, and preparation of clinical equipment.
• Provide pre- and post-test counselling for patients undergoing STI testing or HIV screening.
• Offer sensitive support to patients accessing services, ensuring confidentiality and promoting a non-judgmental, inclusive environment.
Outreach and Health Promotion
• Participate in outreach programs, including distributing information, providing education, and promoting sexual health services to vulnerable and hard-to-reach communities.
• Assist in organising and attending community events, sexual health campaigns, and workshops.
• Build relationships with local partners and agencies to enhance awareness and access to sexual health services.
Administrative Support
• Manage patient records and ensure accurate documentation of consultations and interventions.
• Help with the appointment booking process and ensure efficient running of clinics.
• Support the team with stock management, ordering supplies, and maintaining equipment.
• Assist in data collection, monitoring, and reporting activities to help track service delivery and outcomes.
  
  We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providingtop quality caredepends on our ability to employ the best people.We're always looking torecruit outstanding peoplewho will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With adiverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.