Health Clinics Booking Advisor

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. Within this role you will be dealing with both new, repeat self-pay and business customers, selling and assisting them in booking clinics related products in order to achieve a monthly target and earn commission. How you'll help us make health happen:

• Taking incoming calls from customers wanting to discuss our range of primary care, MSK and clinic related products.
• Responding to emails and resolving queries over the phone, taking ownership until resolution.
• Completing and processing customer bookings, generating revenue in order to hit your monthly target.
• Actioning changes to client records ensuring all systems are updated in an accurate and timely manner.
• Delivering excellent customer service, assisting each customer in booking clinics related products.
  
  Experience of working in a customer service/sales environment.
• Understanding of customer service principles and a commitment to service excellence.
• PC literate with good administrative skills and knowledge of Windows based packages
• Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels.
• Ability to adapt to a high achieving sales team, taking responsibility for both individual and team targets.
  
  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa Health Insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Support with travel costs via a season ticket loan or cycle2work.
• Discounted access to online gym sessions through Gympass
• Various other benefits and online discounts
Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time