Health Records Access Co-Ordinator

1. To promptly process all Subject Rights Requests received in any format (e.g. written, telephone, email or proforma) requesting the disclosure of patient information from both patients and their personal representatives (for example their Solicitor or next of kin), ensuring all Subject Rights Requests are completed within the time constraints of the Data Protection Act 2018 as outlined within the Departmental SOP.

2. To process all requests for patient information received from external agencies, including and not limited to, police, coroner, court orders, ombudsman, GMC, other hospitals/continuing care, LeDer, insurance companies, military, HMP Service, Dentist etc in line with the Departmental SOP.

3. To be responsible for the completion of Access to Health Records Act 1990 (AHRA) requests and ensuring the appropriate information is provided, assessed on a case-by-case basis.

4. To validate all requests for patient information (adhering to the SOP) and accurately register them on the HRAT database, ensuring consent, I.D and any other relevant documentation is obtained from the requester. Accuracy and attention to detail is essential.

5. Acknowledge requests and liaise with applicants using various formats, including letter, email or telephone, requesting further details or documentation where necessary.

We are looking for an enthusiastic person to join our Health Records Access Team. You must be able to work well as part of a team and on your own initiative. The Health Records Access Team (Data Protection) provide a vital service to the Trust processing approximately 5000 requests a year for example, Subject Access Requests (SAR), Access to Health Records Act requests (AHRA) police requests, court orders, continuing care requests, etc.

You will therefore require knowledge of GDPR and the Data Protection Act 2018, as well as an understanding of Information Governance. You will need to possess excellent communication skills and have a working knowledge of Health Records. It is essential that you are a well organised, self-motivated individual and be able to adapt to the needs of the service.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.