Health & Social Care Co-ordinator

We are excited to offer a fixed term role (18 months) in care coordination service (CCS) as a Health and social care coordinator. The successful candidate will therefore naturally be expected to work in a highly multi-agency context to ensure vulnerable patients are able to navigate smoothly a complex health and social care system. While full details on the requirements of the role can be found in the job description and person specifications, experience in a health or social care setting, excellent organizational, interpersonal and communication skills are essential requirements for this role. A flexible approach to work in an ever changing health and social care system coupled with an interest in the needs of the most vulnerable people of our society is a highly desirable attribute.
The successful candidate will benefit from appropriate corporate and local induction, training, regular supervision and management support. The primary base of work for this role is currently in Featherstone Road Health Centre, Southall., · Working within a network of GP Practices to provide a central co-ordination role for patient identified throughout the health and social system and referred into the service
· Responsible for a caseload of around 40/45 named patients with the aim of;

• Enabling people to remain at home,


• Reducing unnecessary admissions to hospitals,


• Supporting early discharge from hospital,


• Improving the quality of care


• Encouraging independence.

· Provide a single-point of access for service users and colleagues from the health and social care landscape involved in the care of the patient
· Support the co-ordination of appropriate care packages for patients' identified needs ensuring to appropriately link services
· Provide advocacy for service users where required making use of appropriate levels and channels of escalation
· Facilitate smooth and planned discharge and handover between care settings across the health and social care system, including GP Practices, secondary care and community settings
· Providing health and well-being support to patients
· Delivering health and well-being training to health care professionals

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.