Healthcare Administrator - Surrey Prisons

+ To provide efficient and effective administrative support to the Healthcare team comprising primary care, mental health and substance misuse. + The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating within broad guidelines. These require administrative and IT skills + The post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings., + To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures. + To prepare and distribute documents, mainly created using Microsoft office software (letters, memos, reports, discharge summaries, etc) ensuring that all policies and procedures are adhered to. + To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team. + Deal with outgoing and incoming correspondence, ensuring that incoming correspondence is distributed as quickly as possible. + To support administration team leader and the healthcare teams with co-ordination of meetings, note taking and minute taking. + To assist with the local induction of new employees to the team. + Liaise with the IT and Facilities departments, as required, to ensure routine maintenance of equipment and treatment areas is kept up to date and to ensure that office supplies are available. + Organise requests for medical investigations (blood tests, X-rays etc) and ensure that results are available when required. + To understand health and safety regulations and assist in maintaining a safe environment for clients and visitors to the department in accordance with fire, health and safety procedures. Medical Records: + Data entry will mainly be using, but not limited to, Systmone, Nebula and Excel. + To ensure diligent and accurate processing of patient records and appointments. This will include making sure that NHS numbers, addresses are correct. Data input maybe required regarding clinical activities. + To ensure that all relevant paperwork is scanned and filed correctly in patient records and in accordance with Trust policies. + To maintain and update information on the clinical database including the processing of referrals, GP registrations, patient subject access requests (SARs), e-referral processes. + To develop an understanding of smartcard usage with the NHS spine, GP2GP activities and integrate these into daily activities. + To develop an awareness and understanding of the ordering systems such as oracle (SBS) for the ordering of medical and office supplies including invoicing and to integrate this into daily activities. CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run. Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff. We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

In our quest to deliver patient-focused quality care we are looking to recruit a team of highly motivated, innovative and enthusiastic Bank Band 3 Healthcare Administrators to join our forward thinking, friendly and expanding Health & Justice Administration Team .

We require our bank administrators to work within all of our Surrey prison as and when they are required. Sites include: + HMP Bronzefield, Ashford Middx + HMP Coldingley, Bisley Woking + HMP Downview, Sutton Surrey + HMP High Down, Sutton Surrey + HMP Send, Ripley Surrey Our motto is "Caring NOT Judging" so by working in partnership with the criminal justice system and other agencies, we provide responsive, dependable and high-quality primary care and mental health services to those who may have offended and those at risk of offending in the communities we serve, to improve their health status and to encourage social inclusion. Why not see what our staff say about working within our award winning teams: https://www.cnwl.nhs.uk/health-and-justice/find-out-what-its-work-health-and-justice

• Please note your application will be rejected if you have not lived in the UK for the last three years as you will not meet the essential criteria for prison vetting
  
  We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.
Become part of our team. We care for you as much as you care for others. CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults. Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible. Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.