Healthcare Assistant - ENT Outpatients

An opportunity has arisen for a Health care assistant to join our dynamic and friendly Ear, Nose and Throat Outpatient Department. The candidate will be required to take on board new skills and knowledge, and have a sensitive approach towards, patients, staff, visitors and colleagues. You will be expected to use your own initiative and work alongside the existing team members, including our medical team.
We are a patient focused service and a dedicated team that offer a variety of treatments and procedures and consultations among which are: caring for patients with Ear, Nose and Throat problems including Head and Neck cancers. The main role will be to chaperone in clinics and ensure the departments runs well., General duties will include chaperoning patients during clinic consultations and treatments.
Preparing clinic rooms and house-keeping duties
Acting as a co-ordinator on the arrival of patients to the department
Liaising with other wards and departments, as required
Taking messages, telephoning patients and making appointments using current IT systems.
We require a reliable, motivated, enthusiastic person who will be sensitive and caring.
Have good numeracy, literacy and I.T skills.
Able to work on own initiative, as well as in a team
Willing to work flexible hours over a 7 day period and to work across sites, as the service dictates.
Sites are mainly Royal Blackburn hospital, St Peters health center, Burnley.
As an organization we are moving to seven-day services, you will be expected be flexible and to work across sites as needed., We are committed to delivering the best possible healthcare services to the local population while ensuring the future viability of our services. This will be achieved by continually improving the productivity and efficiency of services. Our core focus has enabled demonstrable improvement in our key access, quality and performance indicators.
Our objectives and values
At ELHT our objectives are to:
+ Put safety and quality at the heart of everything we do
+ Invest in and develop our workforce
+ Work with key stakeholders to develop effective partnerships
+ Encourage innovation and pathway reform, and deliver best practice
Our values are:
+ Put patients first
+ Respect the individual
+ Act with integrity
+ Serve the community
+ Promote positive change, 1. Responsible for the tidiness and cleanliness of all clinical areas, including waiting areas and stock rooms.
2. Carry out errands between departments, answering telephones and taking messages.
3. Prepare and set up clinics and re-stock as necessary.
4. Chaperoning patients as required.
5. Carry out duties assigned to him/her by qualified staff.
6. Liaise closely with other members of the clinic team to ensure that the clinics are conducted efficiently and effectively.
7. Welcome patients into clinic waiting areas, ensuring that they have booked in, and provide information and advice as requested.
8. Assist with the care of patients, their relatives and friends, directing them to other departments as necessary.
9. Maintain any records relating to the patient's visit as requested by medical or nursing staff.
10. Assist with the observation and collection of specimens. Test urine.
11. Report to qualified staff any changes in the patient's condition that require nursing intervention.
12. Liaise with wards and departments as required.
13. Assist with the effective and economic use of clinical supplies and ensure all equipment is used and decontaminated in a proper manner.
14. After adequate structured training take blood pressures and chart on patients conditions.
15. Ensure that patients requiring ambulance transport are taken/directed to the appropriate waiting areas and that the Ambulance Officer is aware of their presence.
16. Ensure that the patients/carers understand the doctor's instructions.
17. Assist with the booking arrangements for patients who require immediate or planned admission by liaison with those wards, hospitals and departments as required.
18. Assist with the taking and charting of temperature, pulse, and respiration.
19. Be conversant with the resuscitation procedure and ensure that this is updated on an annual basis.
20. Ensure that training has been received regarding manual handling and handling procedures prior to practice and avoid risk of injury to self and patients.
21. Under the guidance of the Nurse in Charge undertake some clerical duties.
22. You may be required to work across specialties covering clinics in ENT and Oral Surgery in Blackburn and Burnley in East Lancs Hospitals NHS Trust
The duties performed by the Health Care Assistant may vary from clinic to clinic. However it is the responsibility of the qualified nursing staff to ensure that appropriate training is given in keeping with the role of Health care Assistant as defined at the beginning of this job description
Dear Potential Applicant,
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
+ Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
+ This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
+ Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
+ Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £42.90 and for a Standard Disclosure £22.90 which includes a small handling fee.
This cost is not applicable for a Volunteer post

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.