Healthcare Scientist Support Worker

An exciting opportunity has arisen to join the Hearing Implant Team based at St Michael's Hospital, Bristol as a Healthcare Science Support Worker. We are a regional specialist service caring for severely hearing impaired adults and children across the South West of England. You will work closely with colleagues to provide clinical services to deaf people and their families across the South West of England. The role requires daily direct contact with patients to support the use, repair and maintenance of hearing implant equipment as well as the related administration via Trust systems. Training is available in post. Prior hospital experience or similar is preferable but not essential. We are looking for a person with empathy and excellent communication, record keeping and organisation skills. The successful applicant will demonstrate good team working skills and an ability to work independently to support both our patients and clinical staff in a timely and effective manner. The post is full-time, working days Monday-Friday. We are a small, very friendly and supportive team who are passionate about our quality of service.,

• To be part of a multi-disciplinary team of professionals in a regional specialist service providing a range of hearing implants for adults and children who have a hearing loss across the South West of England.
• To provide support to the clinical and administration staff within the Hearing Implant Team to ensure the smooth running of the programme.
• Liaise closely with Administrator re all stock/ equipment ordered, and received, processing paperwork and taking implants to theatres in readiness for surgery
• Process post / equipment received from patients, send replacements batteries and spares as requested.
• Register new stock onto Implant database
• To track when stock is received into the department and to liaise with companies when necessary e.g. when goods are not received.
• To escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• To undertake reception duties including booking of appointments processing of emails and administrative support as required.
• Show understanding and empathy to patients.
• To complete and send equipment and repair reports to implant manufacturers
• Keep accurate and efficient records. Produce statistics as required., welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
  
  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the