Healthcare Support Worker

We are absolutely committed to ensuring that our patients have the best possible experience within our hospitals. We are looking for people who are committed to delivering excellent patient care, whatever their role, and who take pride in what they do.

Aim of the role -

To assist and support the registered nurse, under supervision, with the delivery of direct patient care, with the needs of the patient at the centre of care delivery and to improve the patient experience
Key Working Relationships include - Medical and multi-disciplinary teams / Patients and visitors / (London Ambulance Service)

Key Result Areas -
Patient care / Maintenance of a safe working environment / Communication and organisational / Ward supplies / and others

Main Duties Include

Assist patients with activities of daily living when required maintaining their privacy and dignity at all times
Patients' hygiene needs including: hair washing, washing/bathing, oral hygiene, dressing. toileting, care of urinary catheters
Promote continence and manage incontinence for patients where appropriate
Measure and record routine observations Of weight, blood pressure, temperature, pulse, respiratory rate.
Report any abnormalities and concerns to a Registered Nurse and provide pressure area relief and mobilisation of patients
Recognise when patients are in pain and discomfort and report to nurse in charge
Assist with fluid and dietary needs of patients ie completion of menu cards and recording intake and output of fluids and solids
Preparation and assisting with clinical procedures including removal of cannulas
Escort patients who are in a stable condition to other departments in the hospital for tests investigations and treatments
Be sensitive and supportive to the needs of bereaved relatives and friends in the event of a patient
Measure and record routine observations of weight, blood pressure, temperature, pulse, respiratory rate and pain scores. If using the 'Early Warning Chart' documentation, to report all triggers to a Registered Nurse

Maintenance of a safe working environment

Contribute towards the provision of a safe environment for patients, staff and visitors
Ensure that all equipment is stored correctly and that the ward and storage areas are kept dean and tidy
Apply universal precautions at all times to minimise the risks of cross infection on the ward

Communication and organisational

Receive and contribute to reports on the progress of patients on the ward
Greet and orientate patients and visitors to the ward environment
Ensure that patient details are entered and updated in an accurate manner on the electronic information system (ICHIS).
Attend staff meetings and contribute constructively towards the smooth running of the clinical area
Assist with clerical duties on the ward when required ie arranging patient transport services and outpatient appointments
Answer the telephone, respond to queries, take messages and deal with enquires referring to the RN when appropriate
Be able to receive and redirect incoming calls and access the bleep system

Personal Development

Participate in appraisal and the development of a personal development plan in agreement with the RN
Where agreed by post-holder, and line manager, undertake a programme of training leading to a relevant QCF Level 3 award (e.g. NVQ3, L3 Diploma, or Advanced Apprenticeship) in accordance with a Learning Agreement
Ensure that knowledge and skills are updated to maintain safe standards of care and treatment for patients, All appointments are conditional upon prior health clearance. Failure to provide continuing satisfactory evidence if required, e.g. of immunization, will be regarded as a breach of contract

Disclosure & Barring Service / Safeguarding children and vulnerable adults -

Applicants for many posts in the NHS are exempt from the Rehabilitation of Offenders Act 1974. Applicants who are offered employment for such posts will be subject to a criminal record check from the Disclosure & Barring Service before appointment is confirmed. This includes details of cautions reprimands and final warnings, as well as convictions. Further information can be found via: https://www.gov.uk/govemnment/organisations/disclosure-and-barring-service.

Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of specific duties relating to their role. Staff are obliged to disclose to the Trust during employment any pending criminal convictions, including cautions, and any other information relevant to the safeguarding of children or vulnerable adults

Dignity and Respect -

The Trust requires that you treat others with dignity and respect and that you do not harass or otherwise discriminate against any other member of staff, patient or visitor to the Trust or employees of any associated employers or contractors of the Trust on the grounds of race, colour, sex, age, disabilities, religious beliefs or sexual orientation.

Work Visa/ Permits/Leave To Remain

If you are a non-resident of the UK or EEA you are required to have a valid work visa and leave to remain in the UK, which is renewed as required. The Trust is unable to employ or continue to employ you if you require but do not have a valid work visa and/or leave to remain in the UK

Good Team working skills
Ability to use own initiative
Good communication skills both written and verbal
Approachable, caring and kind
Calm under pressure
Enthusiastic and motivated