Healthcare Support Worker

To work as part of a multi disciplinary team, which supports individuals who are experiencing Acute Mental Health crisis and who require intensive input in order to remain in the community, averting hospital admission where possible. Whilst also supporting individuals along their journey through the Acute Care Pathway from the hospital environment to home. This role is key to supporting the Crisis Team practitioners and will entail a shift based working pattern that will help to cover a 24 hour service. The Crisis Team deliver intensive, recovery focussed interventions for individuals presenting with acute clinical needs as an alternative to hospital admission.

You will support service users to identify their needs and to assist practitioners to plan, implement, review and evaluate individual care plans.

To work in a recovery focussed manner having the individual service user s needs at the fore at all times, supporting service users to work towards their identified goals.

Main duties of the job

To work under the direction and supervision of qualified staff within the Crisis Team, which operates across 24 hours a day, 365 days a year, where required.

To observe, report and record changes in the service users mental health, physical health and behaviour. Identifying early signs of deterioration and change to risk presentation.

To be actively involved in the assessment, planning, implementation and reviewing if individual Service Users care plans.

To be responsible for building a rapport with service users whilst maintaining personal and professional boundaries.

To support service users in engaging effectively with the agreed care plan formulated within multi-disciplinary meetings

To assist the individual to access appropriate services provided on a regular and consistent basis, and to ensure the individual understands their pathway of care across sector agency boundaries.

To positively promote service users in the community by maintaining extensive knowledge of and links with community resources. To actively support service users to use these resources, thereby countering discrimination and encouraging social inclusion.

To provide regular and practical support to service users and their carers as appropriate in developing and managing independence and maintaining dignity and self respect during their recovery process. To include support with planning daily activity scheduling and home management.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.