Healthcare Support Worker

Clinical

Assist colleagues during the sensitive examination and treatment of patients within the department, treating them with respect and always promoting their dignity and comfort.

Chaperone as required with procedures, recognising when patients condition deteriorates and escalating as required.

Work in a caring, professional, and co-operative way with patients, their significant others, and colleagues.

Undertake pregnancy tests and record results as required.

Stock clinical areas and maintain the clinical/administrative environment to a high standard.

Order and receive stock as necessary.

Ensure infection prevention policies are always adhered to.

Respect the confidentiality of information both on and off duty.

To understand the principles of confidentiality, effective verbal and written communication and the recording of appropriate documentation.

Theatre support as required.

Service Delivery

Deliver a consistent, patient centred, caring service.

Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.

Liaise with clinical and medical staff regarding patient and medical queries.

Co-ordinate patient treatment pathway throughout time in the clinic.

Co-ordinate and facilitate the delivery of patient prescriptions and legal documents.

Prepare and complete Patient notes.

Remote Administrator Duties.

Referrals to external providers or NHS Hospitals.

Undertake cashiering duties.

The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator/Healthcare Worker. The successful applicant must be prepared to travel, delivering a supportive and non-judgemental service to patients and their supporters attending clinics, co-ordinating the patient pathway throughout the patients time in the clinic.

The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.

All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.

The post holder will, in support of the NUPAS Visions & Values and ensure that everyone is treated as an individual and will acknowledge and value difference in order to treat everyone fairly.

£13.19 an hour 2 x 9.5 Hour Shifts inc. weekends