HEALTHCARE SUPPORT WORKER BAND 2 | North Middlesex University Hospital NHS Trust

1. The post holder will work as an effective team member and carry out a range of specific activities in support of registered nurses, involving the direct nursing care of patients.She/He may work with multi-disciplinary team members in monitoring and maintaining excellent standards of care to all our patients and as as part of the Unit team.

Delivery of Care

· To work as directed, and under the supervision of the registered nurse in charge of the ward.

· To effectively communicate changes in the condition of the patient or any untoward incidents to appropriate member of the team.

· To help promote and maintain the patients' individual rights and personal cultural beliefs.

· To acknowledge and support individual patients' dignity and specific needs at all times.

Ensure the delivery of patient care in accordance with the principles of Essence of Care Standards.

· Plan working day, taking account of responsibilities and prioritizing workload in discussion with a qualified nurse.

· Contribute to the movement and handling of patients to maximize their physical comfort.

· Assist patients to eat and drink, documenting all intake and output

Works at all times in accordance with Trust Health Care Support Worker Code of Conduct and ensures that clinical competence has been agreed and assessed.

· Ensure effective communication channels between patients, relatives, staff and other outside agencies as appropriate.

· Ensuring that the stock level for consumable items are at a safe level

· Working with the nurse in charge and floater to co-ordinate patients position change throughout the Critical Care Unit

North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospitalhere

· Works at all times in accordance with Trust Health Care Support Worker Code of Conduct and ensures that clinical competence has been agreed and assessed. · Ensure effective communication channels between patients, relatives, staff and other outside agencies as appropriate. · Ensuring that the stock level for consumable items are at a safe level · Working with the nurse in charge and floater to co-ordinate patients position change throughout the Critical Care Unit 2. Communication · Maintain the confidentiality of patient and staff information at all times in accordance with Trust Health Care Support Worker Code of Conduct and Trust policies procedures. · Communicates with all patients, relatives and staff at all times in a clear and polite manner both face to face and on the telephone. · Supports and respects patients cultural and religious differences. · Talks and interacts with the patient during care delivery. 3. Personal and People Development ·
To undertake and complete NVQ Care 2 to develop the necessary clinical skills for the delivery of high quality standard of patient care. · Be aware of own limitations and identify personal training and development needs with the support of the Assessor/Mentor and Ward Manager. Contributes to own Personal Development Plan. · Produces a portfolio that demonstrates evidence of continued development for annual Personal Development Review. · Acquire the knowledge necessary to assist in emergency situations. · Attend Mandatory Training sessions with particular regard for food handling and hygiene, moving and handling, fire and cardiopulmonary resuscitation, HCSW Clinical Skills update. · Participates in the induction of new staff and students. 4. Organizational · Inform the Registered Nurse/Midwife with professional concerns and promote practice at all times according to the Health Care Support Worker Code of Conduct. · Listens to patients concerns, acts
appropriately to patient requests, documenting actions and passes information or issues that they are unable to deal with to the nurse in charge. · Participate in the handling of complaints in accordance with Trust policy. · Personal adherence of the Trust's, Ward / Department policies, procedures and protocols.

· Contributes to the achievement of the team objectives and actively contributes and participates in ward meetings.

· To be observant and ensure the security of the department at all time, reporting any issues identify in relation to security and safety of individuals within the department/trust to the nurse in charge. · Assist in the maintenance of basic house keeping duties under the direction of the ward manager - i.e. tidy patients' bed area once discharged, tidy sluices, tidy store & linen rooms, ensure all stock levels are as they should be, label dirty linen bags. · Receive, transmit, store and retrieve information accurately in accordance with Trust Policy and procedures both verbal, written and electronic. · Utilize all resources to the maximum benefit of the service, being aware of cost implications specific to the ward/department. · Assist in the maintenance of adequate stock controls as instructed by the nurse in charge. · Adherence of the principles of infection control and the prevention of cross infection in relation to patient care this will
include knowledge of good hand washing & Trust Policies relating to Infection Control i.e. the use of aprons and gloves. · Contribute to the cleanliness of the clinical areas, ensuring personal actions are in accordance with infection control policies and guidance. · Assist in the maintenance of a healthy safe and secure environment for patients and staff, reporting any hazards or faulty equipment to the nurse in charge, ensuring all equipment is cleaned prior to being sent for repair. · To assist with any other administrative and clerical support to the department including telephone enquires as authorized by the nursing in charge, filing case notes, reports and assisting in maintaining an accurate bed status report. · Contribute and participate in audit and research i.e. assist in the collection of simple data. · Conduct yourself in a professional manner at all times. · Presents a positive image of self and adheres to the Trust Uniform
Policy.