Healthcare Support Worker - Female PICU

An exciting opportunity has arisen for a Healthcare Assistant to join Central North West London NHS Foundation Trust at Shannon Ward (PICU), St Charles Hospital. Working as part of a friendly team, you will be responsible for assisting multi-disciplinary health professionals in the provision of a high quality service. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings., Band 3 Health Care Support Worker work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services. Band 3 Health Care Support Workers are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide by: + keeping the people who using our services as safe as possible by recognising the limits of the Health Care Assistant role and working closely with Registered Nurses + contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence based policies and procedures when implementing care plans + ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to the implementation and evaluation of care plans We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. Band 3 Health Care Assistants contribute to the team achieving its objectives by working closely with and drawing support from Registered Nurses and other health professionals., Band 3 Health Care Support Workers contribute to the provision of safe and reliable services by:

• Working under the supervision of Registered Nurses
• Working to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social care Workers in England (Skills for Health 2013)
• Safeguarding people by recognising and responding when an adult or child might be at risk from abuse but also recognising their own limits and asking for help and escalate concerns when necessary
• Escalating safety concerns and by doing so acting as effective advocates for those who use our services
• Being open and transparent about their own practice
• Identifying areas where improvements in safety or quality can be made
• Working closely with others to improve services
• Maintaining accurate, legible, comprehensive records
• Maintaining compliance with their mandatory training requirements
Clinical Outcomes Band 3 Health Care Support Workers are expected to contribute to the effectiveness of services by:
• Providing skilled, evidence based care which adheres to agreed policies and procedures
• Working with patients and families and registered nurses to contribute to all stages of the care planning process including assessing risks and needs
• Acting as patient advocates in the multi-disciplinary team
• Working as part of a team implementing care plans or directives overseen by registered nurses
• Contributing to creating and maintaining high performing teams by:
• communicating well with all members of the team
• understanding their role in the team and how they help the team achieve its' objectives
• reflecting on their own practice regularly
• identifying how care could be improved
Patient Experience Band 3 Health Care Support Workers contribute to the people using our services feeling respected and empowered to make decisions about their health and wellbeing by:
• Working in partnership with patients and their families and carers
• Gaining consent and, as far as possible, involving people in all decision making
• Signposting patients and carers to supportive services e.g. the courses provided by the Recovery and Wellbeing College or services provided by the local authority or the voluntary sector
• Reassuring people by being professional, responsive, knowledgeable and confident
• Escalating complaints or concerns effectively and quickly in line with the Trust policy
Supporting yourself and others Engaged staff are more productive and Band 3 Health Care Assistants can ensure they are engaged in the Trust and the work we all do by:
• Participating in supervision and annual appraisals which will help you to reflect on your work, understand your objectives and monitor your progress towards achieving them
• Using continuing professional development funds to consolidate, update or improve clinical skills
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run. Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff. We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

CNWL prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing. Why join our PICU wards? + An opportunity to work with our nationally accredited PICU teams. This accreditation means that they have achieved and are delivering the highest standards of clinical excellence as governed by the Royal College of Psychiatrists. + As part of this accreditation we are continuously exploring innovative ways to improve the experiences of both our service users and our staff. Our recent Quality Improvement (QI) initiative helped to reduce violence on the ward by 43%. + We are committed to empowering our service users and to allow our staff more time to do what they love, NURSING. We have weekly Communal Cooking where a patient will cook for the other patients and staff and they will all eat this together improving relations between everyone and creating a warm, friendly environment. + We have service user-led projects including incredible wall murals which have been completed by our service-users, gardening sessions for our new sensory garden! + Through the development of our QI projects we created the Trust's first Health and Fitness Practitioner who creates enhanced workout programmes and delivers nutritional education to our service users. This has allowed these service users to feel more able to continue their recovery in the community and has led to an average of 3-6kg less weight gain since its implementation.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff. Become part of our team. We care for you as much as you care for others. CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults. Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible. Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.