Healthy Homes Coordinator

Meticulous and organised, you'll co-ordinate the day-to-day planning for the Healthy Homes Team, maintaining the scheduling system with appointments to ensure that we meet targets and that the customers' expectations are met. You'll appoint, monitor and control the workflow of jobs and will liaise with customers, the management team and external stakeholders, ensuring that all parties are kept informed of the progress of any repairs. You'll also manage a number of Disrepair claims and Obtain internal disclosure information.

You'll be committed to living our values and delivering an outstanding service to our customers with a first time resolution mindset. You will provide a professional, efficient, courteous service answering queries and providing information about our services. Self-motivated with a positive approach, you will be an active listener who can manage difficult situations.

We're looking for an individual who has experience in a customer service / administrative role with fantastic organisational skills and the ability to make recommendations on how we can improve our processes. A confident communicator, you'll be accustomed to liaising with a variety of both internal and external stakeholders and will have a real commitment to improving the customer experience.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth., Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.