Healthy Homes Officer

We own and manage circa 8,000 homes across Greater Manchester and have big ambitions to expand. We are a customer focused housing association with a focus on investing sustainably in our homes whilst paving the way with technology. The main purpose of this role is assisting the management the disrepair, damp mould case load and subcontractors for Salix Homes. This includes all administration and planning of repairs associated with disrepair or Damp and mould and associated record keeping. The post holder will also provide support to the Senior Healthy Homes Manager in the day-to-day management of subcontractors for the repairs and maintenance service, providing cover for them when necessary. The role - What I'll be doing This role will have a busy and varied workload across a number of functions, with the post holder being the first point of contact for the Healthy Homes team liaising with customers and colleagues from across the business, taking ownership of arranging and planning appointments and resolving customer queries and seeing cases through until completion. Working closely with Salix homes Senior Healthy Homes Manager, surveyors and Salix Homes legal advisers, the post holder will follow Salix Homes disrepair policy and procedure and our approach to effectively managing damp and mould from notification to its completion.

This role would suit someone who has good written and verbal skills, takes pride in their work and is passionate about customer service. Experience working within a housing association repairs team previously is not necessary but would be a desirable quality. We need someone who can remain empathetic and professional no matter what circumstances they are faced with. What we're looking for You should have experience of working within a customer facing role and be experienced n planning works. As every day is different you should be able to manage your workload independently and effectively and be happy to meet changing demands and priorities on a regular basis. You should have excellent ICT skills and be able to work with a wide range of programmes including Microsoft Word, Excel and Outlook. Knowledge of AccuServ would also be desirable.

• Annual Salary of up to £32,664.00
• (Hybrid Working - a minimum of 2 days working in the office)
• Up to 34 day's holiday + bank holidays
• Flexi Time
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture
• Accredited Good Employment Charter employer
Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we're interested in expanding our workforce diversity, we welcome all applications.