Hearing Centre Senior Manager

This role works within the Office of the Traffic Commissioner (OTC).
The Traffic Commissioners (TC) have responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator’s license and other functions.
The post holder has responsibility for managing the delivery of the traffic commissioners’ tribunal function within the regional Hearing Centre. This will involve the delivery of a high-quality service to traffic commissioners, within a framework set out by legislation, Statutory Guidance and Statutory Directions (Statutory Documents). The work of the team involves compiling and serving case bundles for public inquires, supporting the traffic commissioner and ensuring that the outcome of the hearings are communicated and acted upon, based upon the legislation and Statutory Documents.
The team is geographically dispersed across two of the regional Offices of the Traffic Commissioner.
Responsibilities include but are not limited to:
+ Providing leadership and support to the Hearing Centre team to ensure the delivery of an efficient and effective service to the traffic commissioners.
+ Determine and plan their team requirements, including allocating resources and prioritising activities, over the short to medium term by fully understanding the business environment in which the team operates, the overall team objectives, ensuring their team fully understands and works to these requirements.
+ Demonstrate leadership by providing guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity and upholding the reputation of the Office of the Traffic Commissioner, Agency, Department and Civil Service.
+ Work in collaboration with other managers across all functions for the good of the Office of the Traffic Commissioner and DVSA and to create a high performing and well-respected Agency.
+ Liaise with relevant internal and external departments to ensure that internal and external customer needs are met and that these requirements are fully communicated throughout the business.
Please see the Candidate Pack attached to this job advert for more information about the role and responsibilities., This role can be based in Eastbourne or Bristol, your presence at one of these locations will form part of the working arrangements agreed with you.
This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, to carry out separate duties at alternative working locations or DVSA sites. There may be occasions where you are required to attend above the minimum expectation.
If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details.
Regular travel between offices will be required with potential overnight stays. These will always be planned and scheduled in advance.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 32 hours per week.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Location Information
We will be appointing positions based on merit and so the highest scorer will be successful. If your application is successful, we will be in touch with you to find out your location preference (your choice of location out of two locations listed) and this will be the location you will be contracted to.
The two locations listed are part of a pairing and indicate neighbouring traffic areas, where the Traffic Commissioners oversee. Therefore travel between the two offices will be regular.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
+ Make roads safer.
+ Improve services for our customers.
+ Make road transport greener and healthier.
+ Harness the potential of technology and data.
+ Grow and level up the economy.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Behaviours
We'll assess you against these behaviours during the selection process:
+ Leadership
+ Communicating and Influencing
+ Developing Self and Others
+ Managing a Quality Service, As part of the application process, you will be asked to complete a CV and 1000 word personal statement. Further details around what this will entail are listed on the application form.
Please tailor your CV and Personal Statement to evidence the following:
+ Experience of communicating and working with a range of senior stakeholders, using effective methods to keep stakeholders engaged throughout.
+ Experience in management, including the interpretation of strategic plans and targets into operational processes. Using and analysing data, from a range of credible sources, to inform decision making.
+ Experience of writing submissions and briefings that are clear, well considered, and logical, bringing clarity to complex topics.
+ Experience and understanding of the function of courts and tribunals, and the interpretation of legislation.
Your personal statement will be limited to a maximum of 1000 words.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ An interview.
The sift is due to take place from 4th November 2024
Interviews are likely to be held from 18th November 2024
This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
You’re encouraged to become familiar with the candidate pack attached, as you may be assessed against any of the criteria recorded within.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Do you have management experience?
Can you communicate and build working relationships with a range of senior stakeholders?
Are you someone who can interpret legislation?
If so, we’d love to hear from you!, We are looking for someone with management experience and the ability to lead a geographically dispersed team. Someone who can interpret strategic plans and targets into operational processes and analyse data, from a range of credible sources, to inform decision making.
The successful candidate will have experience of writing submissions and briefings that are clear, well considered, and logical, bringing clarity to complex topics. As well as an understanding of the function of courts and tribunals, and the interpretation of legislation.
You must be able to communicate and work with a range of senior stakeholders, using effective methods to keep stakeholders engaged throughout.

Alongside your salary of £32,603, Driver and Vehicle Standards Agency contributes £9,445 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ An environment with flexible working options where we encourage a great work-life balance.
+ Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
+ 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
+ Latest IT and Tech devices.
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
+ Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
+ Wide range of discounts schemes on high street names.
+ Employee assistance program for health and wellbeing.
+ Cycle to work scheme and Gym membership offers.