Hearing Centre Senior Manager

The Traffic Commissioners (TC) have responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator's license and other functions. The post holder has responsibility for managing the delivery of the traffic commissioners' tribunal function within the regional Hearing Centre. This will involve the delivery of a high-quality service to traffic commissioners, within a framework set out by legislation, Statutory Guidance and Statutory Directions (Statutory Documents). The work of the team involves compiling and serving case bundles for public inquires, supporting the traffic commissioner and ensuring that the outcome of the hearings are communicated and acted upon, based upon the legislation and Statutory Documents. The team is geographically dispersed across two of the regional Offices of the Traffic Commissioner. Responsibilities include but are not limited to:

• Providing leadership and support to the Hearing Centre team to ensure the delivery of an efficient and effective service to the traffic commissioners.
• Determine and plan their team requirements, including allocating resources and prioritising activities, over the short to medium term by fully understanding the business environment in which the team operates, the overall team objectives, ensuring their team fully understands and works to these requirements.
• Demonstrate leadership by providing guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity and upholding the reputation of the Office of the Traffic Commissioner, Agency, Department and Civil Service.
• Work in collaboration with other managers across all functions for the good of the Office of the Traffic Commissioner and DVSA and to create a high performing and well-respected Agency.
• Liaise with relevant internal and external departments to ensure that internal and external customer needs are met and that these requirements are fully communicated throughout the business.
  
  Do you have management experience?
Can you communicate and build working relationships with a range of senior stakeholders?