Help to Claim Adviser

Are you passionate about helping others and making a positive impact? Citizens Advice Mid Mercia is looking for dedicated Help to Claim Advisors to join our team.

What We Do:
We offer free, confidential, and impartial advice that empowers people to solve their problems. No matter the issue, we're here to help. With a trusted brand and high-quality research, we make a real difference in the lives of those who rely on us.

About the Role:
You'll provide essential benefits advice to the public, helping them navigate the Universal Credit system.

Your role will involve:
Answering phone inquiries
Supporting clients in completing Universal Credit claims
Using Citizens Advice resources to provide accurate information
Researching options and implications for clients
Conducting interviews using active listening skills

Excellent communication skills.
Strong time management and attention to detail.
Ability to work independently and maintain accuracy.
Experience working with the public and diverse clients.
Commitment to confidentiality and sound judgment., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Make a Difference: You'll directly help people navigate the benefits system.
No Experience Required: We provide comprehensive training and support.
Supportive Environment: You'll work in a friendly and collaborative team.
Work-Life Balance: Hybrid/remote working options available (subject to approval)., 28 days' annual leave + bank holidays (pro-rata)
Full advice training to AQS standard
Opportunities for further training and development
Internal progression opportunities
Supportive environment
Option to buy/sell holiday allowance (subject to approval)
Paid DBS check (if applicable)
5% pension contributions
3 months' full pay maternity leave (upon meeting criteria)
wellbeing support

The essentials:
Salary - £22,308 per annum
Hours - 37.5 hours per week
Hybrid Working - mainly from home with occasional travel to one of our offices for meetings and training
Contract - fixed term until 31 December 2025