Helpdesk Administrator

We are seeking a helpdesk administrator to support our UK office and our global IT operations. This work encompasses supporting IT operations in our UK office, providing support to users, helping with onboardings and offboarding, troubleshooting technical users issues. This unique opportunity is perfect for individuals that want to advance their IT career and want to make an impact in the company.
The helpdesk administrator will work closely with the rest of the global IT department, subject matter experts across Boku, making sure our users have the best of experience and supportive IT environment., Providing hands-on support for UK office employees.
Solving global user support requests.
Follow our service desk and respond to incoming cases.
Managing Microsoft and Apple devices.
Working together with the global IT team to solve wider issues.
Support technology projects and security related initiatives.

2-3 years working in helpdesk /service desk support roles., Experience with Microsoft 365 products and services.
Experience with Apple Mac devices.
Experience working with IT support tickets.
Experience with IT Service Management (ITSM) tools.
General knowledge in information technology.
Is proactive and ready to learn, structured and efficient.
Positive and solution oriented.

Preferred qualifications

ITIL Foundation
Industry certifications

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.Title: Helpdesk Administrator