Helpdesk Assistant

We're currently recruiting a dedicated Helpdesk Assistant to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 24 hours per week. As a Helpdesk Assistant, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift pattern will be:

• Mon:
• Tues:
• Weds:
• Thurs:
• Fri:
• Sat: Weekends only
• Sun: Weekends only
Could you bring your spark to Healthcare? Here's what you need to know before applying: Your key responsibilities will include:
• Receiving and assisting callers with their requests and or complaint in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust.
• Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task ID and response time.
• Contact service providers. Allocate tasks to nominated officer, giving clear, concise and timely information.
• Update and maintain the Helpdesk database, ensuring all details relating to each task is clear and concise, updates are recorded, and records are closed once tasks have been completed.
• Maintain communications with service providers to ensure tasks can be tracked, and enquiries regarding progress can be dealt with efficiently.
• As part of the facilities team assist with the monitoring of tasks to ensure they are completed in line with Service Level specifications.
• As part of a Team ensuring that a safe working environment is maintained, keeping work areas clean and tidy, reporting faulty equipment, and completing incident reports where required.
• Participate in on going training and development in conjunction with the departmental Manager and Supervisor.
• Assisting in ensuring all weekly reporting is sent out accurately and in time.
• Assisting in ensuring all profit protection procedures are carried out accurately and consistently.
  
  Knowledge of portering, domestic, catering, linen and laundry, transport and telecoms working practices and procedures
• Good Computer Skills
• Clerical Experience
• Flexible approach to working hours, conscientious, reliable and trustworthy
  
  Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals., Our healthcare catering, facilities management and cleaning services support both public and private organisations so hospital patients and care home residents can recover, enjoy nutritious food, feel safe and be looked after.
We think of ourselves as a business that has no assets except its people. Our job titles may be cleaner, porter, catering assistant or healthcare support worker, but we're more than that.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive Wow Points every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and families.