Helpdesk Coordinator
CBRE, Inc., St Julians, St. Albans
Helpdesk Coordinator
Salary not available. View on company website.
CBRE, Inc., St Julians, St. Albans
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 16 Oct | Get your application in today.
Closing date: Closing date not specified
job Ref: 8c0ad8024d7b4c8197f39f2fceba1606
Full Job Description
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Main responsibilities:
- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Answer calls/email for the business in a timely fashion
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development
- Promote and maintain CBRE culture.
- Collate and process timesheets and expenses weekly in absence of Contract Support.
- Communicate effectively and build/maintain relationships at all levels with internal and external customers.
- Attend and participate in any relevant training courses. Contract:
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal
- Perform any other duties or responsibilities as requested by the CM or Management Team. Finance:
- Understand procedures and processes and operate them to the required standard.
- Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system for client approval. 2. Arranging agency cover & submitting hours on portal.
- Updating the CBRE Performance Portal as and when required.
Organised - Works in a structured way. Thinks ahead to prioritise workload - Logical - Works in a clear and consistent manner
- Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
- Assertiveness - Confident, effective in putting across point of view to others
- Persistence - Follows through to resolution
- Customer and team focus - Puts customer and team needs first; always considers impact of their actions
St Albans - England - United Kingdom of Great Britain and Northern Ireland