Helpdesk Coordinator

essential first point of contact for Estates & Facilities management issues, responsible for collating, logging and allocating tasks for contractors to resolve, as well as the first point of escalation for our nationwide Operational Managers. You will be in direct communication with contractors and internal teams to ensure the end-to-end job processes have been completed and proactively chase outstanding tasks to a satisfactory resolution. Key Role Responsibilities: Raising jobs onto the Planon Computer Aided Facilities Management (CAFM) system and speaking directly with contractors to arrange attendance. Triaging incoming work requests & ensuring that service level agreements are maintained. Ensure a one team approach, supporting your fellow iQer's by taking calls, working in the order system and respoding to queries. Act as a point of escalation and bring any complaints to a satisfactory resolution.Have an 'experience obsessed' approcach to customer service. Produce monthly MI
reporting and act as a point of contact with Operations Managers, the Estates function and senior leadership team to provide information relating to costs and works progress Knowledge & Qualifications:
Understanding and management of Maintenance Management Systems You'll be confident, self-motivated with a 'can-do' attitude.You'll have exceptional communication skills using different styles to deliver clear messages at all levels.You'll find it easy to adapt to change quickly and to the ever-changing priorities

Provide clear communication and updates to internal teams and suppliers.Prioritise tasks based on urgency and impact. Ability to work well in a team. Attention to detail and the ability to solve problems with a positive attitude, using product and service knowledge to address issues and escalate when necessary. Demonstrate the ability to work collaboratively and follow processes. Confident working with multiple in-house IT systems. Work collaboratively with suppliers to ensure service targets are met. Experience working within a team within a customer focused building services environment.

Every year, iQ Student Accommodation provides a home away from home for over 34,000 students across 85 UK properties in 29 towns and cities. With over one million students expected to apply to university by 2030, demand for iQ's high-quality, purpose-built accommodation is increasing. Our vision is to build a world class business, reimagining the student accommodation experience and deliver the best year yet to our customers. Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every day.iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what's possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential then you have all the makings of a great iQer. Role Summary: As part of this role, you will be an, We're iQ Student, the 2nd largest provider of student accommodation in the UK. Our mission is to reimagine the student living experience, and give our Students their best year yet. We always look for passionate individuals who want to make a difference to our students' lives. In return we can offer you a fun working environment, excellent perks and we'll also help you to develop in your career with our awesome learning and development opportunities.