Helpdesk Operative

Contract Type: Permanent (Full-Time) Shift patterns: Any 5 from 7 - will include working over the weekend - Rotating Earlies and Lates Location: Stafford, ST18 9AR DHL, an award-winning leading supply chain business is seeking a Helpdesk Operative to play a vital role coordinating our daily warehouse and distribution requirements. WHAT DOES THE ROLE ENTAIL? As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• Answering incoming calls from Home Delivery Crews & Customer Services
• To support the management of the day to day management of call centre systems
• Ensuring all available resources are used to assist the crews in making successful deliveries
• To ensure that all calls are answered effectively and KPI are met
WHAT DO WE NEED FROM YOU? We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
• Customer service or Call center experience is needed
• You must be Computer literate with IT skills
• Must be happy to speak on the telephone and communicate with customers and drivers
WHY CHOOSE US? As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. #UKIDSCWellBeing


• Customer service or Call center experience is needed
• You must be Computer literate with IT skills
• Must be happy to speak on the telephone and communicate with customers and drivers
  
  DHL, an award-winning leading supply chain business is seeking a Helpdesk Operative to play a vital role coordinating our daily warehouse and distribution requirements.
  
  As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. #UKIDSCWellBeing