Helpdesk Operator | Royal Cornwall Hospitals NHS Trust

An exciting opportunity has arisen for a Helpdesk Operative to work with the Royal Cornwall Hospitals Trust To answer and/or manage all incoming calls from an external/internal source and route them to the correct extension in a polite and efficient manner. To support the delivery of excellent key performance outcomes whilst ensuring that relevant services and the environment are safe, fit for purpose, cost efficient, effective and enhance patient care. Ensure residual risks are reported through RCHT risk management frameworks. Ensure that all necessary information is available to enable adequate service to be provided i.e. that records are kept up to date when informed of any changes to telephone numbers, on call list, daily on call sheet, new positions etc. and ensure that the appropriate message books are kept up to date. Monitor and report any faults on various alarm systems to the appropriate department. Be aware of and be confident in ability to carry out the hospital major incident plan and emergency responses. Attend mandatory training sessions and complete Emergency refresher training & on line switchboard training. In the absence of a supervisor/manager deal with any situations that arise e.g. Report faults on switch, alarms system etc. Report faults that may have an impact on the running of the department to the Team Leader

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation. PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK
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