Helpdesk Supervisor

We are looking for a Helpdesk Supervisor to join the Commercial Property Maintenance team in London.

The purpose of the role will be to provide operational administrative support to Helpdesk Manager, contracts manager and onsite team in addition to the effective and efficient operation of the onsite helpdesk.

What you'll do:

• Overall control of computerised maintenance system on sites, which fall under group portfolio


• Site asset management


• Coordination of work with onsite building assistants


• Organise planned and reactive sub-contractors


• Management reports


• Produce work in progress reports


• Assist in compiling monthly reports for client meetings


• Upkeep of management spreadsheets


• Issue monthly PPM invoices


• Issue additional work and/or material invoices


• Assist with compilation of financial spreadsheets


• Raise all necessary paperwork to procure subcontract services in line with company policies and contract specific service levels


• Raise all necessary paperwork to procure subcontractor reactive attendance as required.


• Provide day-to-day management of the CAFM system to ensure we meet our contractual obligations


• Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times


• Proactively liaise with technical staff, engineers, managers and clients/end users (as appropriate) to ensure accurate, relevant and timely communication is maintained at all times


• Raise reactive jobs in line with contract/SLA requirements and allocate accordingly


• Raise subcontract agreements


• Raise PO's


• Cost logs / paying subcontractors & suppliers


• Booking in subcontractors


• Requesting RAMS


• PPE/uniform, stationery, supplies, materials and tools orders


• Provide exemplar customer service to all internal and external stakeholders


• Helping with monthly reports


• Helping with quotes/client quote logs


• Timesheets - agency overtime


• Support with administration/filing/control of relevant documentation


• Deal with initial Escalations before the Helpdesk Manager


• Train any new starters within the helpdesk


• Assist in monthly reactive and PPM reports


• Attend monthly meetings alongside the helpdesk manager with the client


• Attend interviews for any new potential candidates


• work closely with the helpdesk manager for new procedures and stream line the way of working throughout the team
  
  Good computer skills especially Word and Excel


• A working knowledge of PPM & reactive systems


• Working in a role requiring high volume data input with good numeracy skills


• Excellent communication skills both written and verbal


• Ability to confidentially deal with clients, managers, engineers and sub-contractors


• Excellent customer facing skills


• Positive, can-do attitude towards work tasks and Helpdesk team


• Previous experience of using a CAFM system


• Previous helpdesk Experience required.
  
  Skanska, one of the world's leading project development and construction groups, is an


inclusive and responsible business that is helping to build a better society.

Our Building Services division provides complete Facilities Management of properties throughout the UK, providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways.