Helpdesk / Switchboard Operator

A customer and team facing role to provide exceptional customer service and business supportthroughswitchboard operation andadministrative and clerical tasksin order tocontribute to the continued growth and success of the Business.,

• Efficiently communicate and transfer calls received via the switchboard to relevant departments within the company
• Escalate whenrequiredissues with telephony system
• Provideonsitecustomer support for facilities queries
• Provide and issue VDU eye care vouchers for all employees within the company
• Additionalrequirement for reception coveron anadhocbasis to cover holiday and sickness
People & Development
• Promote and maintain CBRE culture throughout our team.
• Attend andparticipatein any relevant training courses.
Finance
• Assistin creating purchase orders and processing invoices for the wider department including communicating with finance teams, accounts,suppliersand internal employees.
  
  Education (Essential)Good basic education to GCSE (or equivalent standard), which will include anEnglish and Maths.
• Training (Essential)Proficiency in MS Office
• Experience (Essential)Experience of asimilar role in a medium-sized business.Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
• Aptitudes Excellent command of the English languagedemonstratedthrough good verbal and written communication. Must be detail conscious,accurateand methodical in approach.Strong organisational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Mustdemonstratestrong interpersonalskills andbe able to work as part of a team as well as independently.
• Character Mustdemonstratea strong senseof customerfocus, andpromote a sense of team spirit and good moral within the office.Confidential approach and discrete, position will be based within client Facilities team onsite.
Must be able to influence others, and engender confidenceboth face-to-face, telephone and writtencommunication. Reliable, able to complete work within requiredtime frameand manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, asrequired.
• Success Criteria Completes work within requiredtime frameand delivers against critical cut off dates.Timely andaccuratepreparation of correspondence,reportsand other administrative documents.
• Circumstances Must be flexible to work outside core office hours from time to time.
All details are provided for guidance only, and do not necessarily limit the responsibilities and Accountabilities of the job. Full details of employment terms are provided within offers of employment, The Employee Handbook, andappropriate policieswithin the Company. Some benefits may only be available after a qualifying period. This documentdoes not constitutean offer of employment. Offers are only valid when provided in writing through the Human Resources Department., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required., High School diploma or general education degree (GED) required. Associate's degree (AA) or equivalent from two-year college or technical school preferred. Minimum of four years of related experience and/or training. CERTIFICATES and/or LICENSES C.P.M., C.P.S.M. or N.A.C.M. certifications or eligibility preferred. COMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. FINANCIAL KNOWLEDGE Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis. REASONING ABILITY Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. OTHER SKILLS and ABILITIES Intermediate skills with Microsoft Office Suite. Ability to achieve working level skills in either a contracts database or Ariba Contracts Management Module. SCOPE OF RESPONSIBILITY Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.