Helpdesk Team Manager

We are now seeking for a Team Manager to join us on a permanent basis at our Redditch site.

You'll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You'll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you'll provide accurate and concise reports of work order resolution status daily to senior management.

You'll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you'll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You'll be confident, self-motivated with a 'can-do' attitude. You'll have exceptional communication skills using different styles to deliver clear messages at all levels. You'll find it easy to adapt to change quickly and to the ever-changing priorities.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

• Salary: £31,212 per annum


• Up to 4% bonus scheme, subject to achievement of targets.


• Group personal pension scheme of matched contributions between 5% and 6%.


• 25 Days Annual Leave + Bank Holidays.


• Life Assurance


• Access to state-of-the-art training academy


• Funded Training Sponsorship Scheme


• Refer a Friend reward scheme


• Cycle to Work Scheme


• Health Cash Plan


• Up to 10% off B&Q/ Trade Point


• 20% off Nuffield Fitness and Wellbeing Centres