Helpdesk Technician
Flint UK Technology Services, Orchard Square, Sheffield
Helpdesk Technician
Salary not available. View on company website.
Flint UK Technology Services, Orchard Square, Sheffield
- Full time
- Temporary
- Onsite working
Posted today, 27 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: c35d951ff0af488ca48f8f414d498c35
Full Job Description
- Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage)
- Experience of working in a service desk environment - calls/emails/ticket logging. Day to day responsibilities:
- Take incoming calls from alarm engineers, alarm companies and alarm receiving centres.
- Manage incoming email ingress from the same types of people.
- Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution.
- Chase resolving teams for resolutions in a timely manner.
- Line tests on PSTNS, Broadband faults for the ultimate devices, assist with install of new devices, work with alarm company engineers to diagnose and troubleshoot faults, arrange for replacement devices to be sent out.
- Managing tickets for CCTV surveillance, same as above.