Helpline Call Handler Volunteer

The Helpline is run by Age UK Bristol and acts as the first point of contact for the Support Hub for older people, which has been developed by the organisations listed below to help older people since the Covid-19 outbreak. Anyone calling will be given information, advice and support across our respective services.

Introduction: Age UK Bristol's Helpline serves as a vital gateway for thousands of older people across the city to access the services they need. We are looking for volunteers who have strong communication skills, an aptitude for problem-solving and an enjoyment of working with a diverse range of people. This is an opportunity to take on a highly rewarding role, and to be part of a committed team of volunteers, who are well supported by paid staff to provide signposting, support and reassurance to callers. The role is a hybrid role with the option of working from our central office. Minimum commitment is 3 hours per week., This a hybrid role with the option of working in our offices. If working from home, each volunteer will need:

• Reliable internet connection which can allow video conferencing applications such as Zoom


• A smartphone


• A computer or tablet


The qualities and skills required for this role are:

• Excellent communication and listening skills


• Confidence using new applications and software


• Ability to assimilate new information and convey it in a calm and friendly manner


• To have an understanding of the needs of older people


• To have an understanding of the barriers older people may face


• Punctuality and reliability