HEMS Dispatcher

Are you looking for a career where you can make a real difference? Would you like to work as a part of a dynamic and high performing critical care team? The UHS Helicopter Emergency Medical Service (HEMS) Dispatcher role forms an integral part of providing pre-hospital critical care to the people of Hampshire and the Isle of Wight. This is fast paced and rewarding role, working in an ambulance emergency operations centre alongside a HEMS Paramedic to dispatch advanced care teams to patients in need across Hampshire and the Isle of Wight. You will identifying incoming jobs, dispatching both the Critical Care Team and Critical Care Paramedics as required, and working with the HEMS crew on scene with logistics including opening landing sites and liaising with other agencies., The service operates from 07:00 - 02:00, 365 days of the year in 9 hour shifts. This role is a fractional appointment up to 0.5WTE (18.75 hours per week) Emergency Dispatch Assistants work as part of a dispatch team using the Computer Aided Dispatch (CAD) system to send our aircraft and critical care team vehicles to patients in need in emergency situations. Though you will be employed by University Hospital Southampton NHS Foundation Trust (UHS), the role is based at Southern House- an ambulance emergency operations centre in Otterbourne, a South Central Ambulance Service (SCAS) location. The HEMS Care Group is commissioned by the Hampshire and Isle of Wight Air Ambulance Charity and you will work closely with the charity too. This is an exciting, challenging and extremely rewarding role with no two shifts being the same! UHS, HIOWAA live by their values and it is important that you can demonstrate the behaviours that meet these values: The UHS Values: Patients First, Always Improving, Working Together The HIOWAA Values: Openness, Dedication, Professionalism, Teamwork WHAT YOU'LL DO The Dispatch Assistant Role is multi-faceted but primarily responsible for:

• To support and assist the dispatch of all HEMS assets including aircraft and response cars in accordance with Trust procedures and the Command Control System.
• To promptly communicate with operational critical care team staff via radio, telephone and MDT, as applicable, to pre-position them in accordance with deployment plans and current workload.
• To assign and mobilise crews to incidents and response posts, maintaining the most appropriate and quickest level of response to any incident.
• To utilise Computer Aided Dispatch, radio, telephone systems and other communications equipment in accordance with Trust protocols and procedures., Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

Previous experience is advantageous but full training will be provided. Our ideal candidate is resilient, eager to learn, understands the importance of teamwork, and has good attention to detail. You must have access to your own transport and be willing work late evenings, bank holidays & weekends, as our service operations 7 days a week 365 days a year from 07:00 - 02:00. Please see the accompanying job description and person specification for further details.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.